Privacy Policy

1. Introduction

This Privacy Policy applies to all personal information collected by Your IT and Tech Mates, operated by Chatsifieds.com Pty Ltd (ACN 620 592 403), through:

• our website at youritmates.com;
• our IT and technology services; and
• communications with clients and prospective clients.

We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) Scheme.

2. What is Personal Information?

“Personal information” has the meaning given in the Privacy Act 1988 (Cth). It includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include your name, email address, phone number, postal address, IP address, device identifiers, and any information you provide to us during service delivery.

Sensitive information (such as health information) will only be collected where reasonably necessary and permitted by law.

3. The Types of Personal Information We Collect

The personal information we collect depends on your interaction with us. We may collect:

3.1 Contact & Identity Information

• full name;
• business name;
• email address;
• phone number; and
• postal address.

3.2 Account & Service Information

• login credentials (where an account is created);
• support tickets and service history; and
• device and system information relevant to service delivery.

3.3 Technical & Usage Data

• IP address;
• browser type and device identifiers;
• approximate location data; and
• website interaction data (e.g., pages visited, referring source).

3.4 Communications

• emails and enquiries submitted via forms;
• phone call notes (where relevant); and
• feedback and complaints.

3.5 Payment Information

• billing address; and
• payment transaction details (processed via secure third-party providers).

We do not store full credit card details.

4. How We Collect Personal Information

We collect personal information:

4.1 Directly from you when you:

• contact us or request a quote;
• engage our services;
• submit support requests;
• subscribe to communications; or
• provide feedback or complaints.

4.2 Automatically via:

• cookies and similar technologies;
• website analytics tools; and
• server logs.

Cookies help us improve website performance and user experience. You may disable cookies via your browser settings, however this may affect website functionality.

5. Purposes of Collection

We collect, use and disclose personal information to:

• provide IT support, managed services and repairs;
• deliver cybersecurity monitoring and related services;
• process payments and manage accounts;
• respond to enquiries and provide customer support;
• improve our services and website;
• conduct internal business operations;
• comply with legal obligations; and
• prevent fraud and cyber incidents.

6. Disclosure of Personal Information

We may disclose personal information to:

6.1 Service providers

• cloud hosting providers;
• payment processors;
• IT vendors and software providers; and
• cybersecurity platforms used to deliver Services.

6.2 Professional advisers

• lawyers;
• accountants; and
• insurers.

6.3 Regulators and authorities

Where required or authorised by law, including responding to lawful requests.

We take reasonable steps to ensure third parties handle personal information consistently with the APPs.

7. Overseas Disclosure

Some service providers (such as cloud or software providers) may store data overseas. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with the APPs unless an exception applies under the Privacy Act.

Countries may include (but are not limited to): United States, Singapore, and European Union member states.

8. Direct Marketing

We may send marketing communications where you have provided consent or we are otherwise permitted under the Spam Act 2003 (Cth).

All marketing emails include an unsubscribe option. You may opt out at any time.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Security measures may include:

• secure cloud infrastructure;
• encryption technologies;
• access controls and least-privilege permissions;
• staff training; and
• multi-factor authentication where applicable.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security.

10. Notifiable Data Breaches (NDB)

If we experience an eligible data breach likely to result in serious harm, we will investigate promptly and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with Part IIIC of the Privacy Act.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and for legitimate business purposes. When no longer required, information is securely destroyed or de-identified.

12. Access and Correction

You may request access to personal information we hold about you and request correction of inaccurate, outdated or incomplete information. We will respond within a reasonable timeframe and generally free of charge.

13. Complaints

If you believe we have breached the APPs or have a privacy complaint, contact our Privacy Officer using the details below. We will acknowledge, investigate, and respond in writing within a reasonable timeframe.

If you are not satisfied with our response, you may contact the OAIC.

14. Automated Decision-Making

We do not currently use personal information for automated decision-making that significantly affects individuals’ rights.

If this changes, we will update this policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our Website.

Your continued use of our Website or Services after updates constitutes acceptance of the updated policy.

16. Contact Us

Privacy Officer
Your IT and Tech Mates
Chatsifieds.com Pty Ltd (ACN 620 592 403)
Penthouse 838/585 Little Collins St, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: 0452 323 571

1. What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as preferences and usage patterns.

2. How we use cookies

We use cookies and similar technologies to:

• operate and secure the Website;
• remember your preferences (where available);
• understand how visitors use our Website (analytics); and
• improve performance and user experience.

3. Types of cookies

• Essential cookies: required for basic Website functionality and security.
• Analytics cookies: help us measure traffic and usage so we can improve the Website.
• Preference cookies: remember settings such as language or region (if used).

4. Managing cookies

You can control cookies through your browser settings. You may choose to block or delete cookies, however this may impact Website functionality and your experience.

5. Third-party cookies

Some third-party tools (such as analytics providers) may set cookies when you use our Website. These third parties handle information in accordance with their own privacy policies.

6. Updates

We may update this Cookie Policy from time to time by publishing changes on our Website.

7. Contact

If you have questions about cookies or privacy, contact our Privacy Officer at [email protected].