Share friendly tech help in one simple step
Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Share help. Get a small thank-you if it works out.
Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideSee what 5% can look like
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingKeep referral thank-yous fair
Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Worried about a scam? Pause before paying anyone
If something feels urgent, threatening or confusing, stop and ask for help before you send money, passwords, PINs, one-time login codes or banking codes.
1. PauseDo not pay, click, approve remote access, or share codes while pressured.
2. Save detailsKeep screenshots, phone numbers, emails, links or payment requests if safe to do so.
3. Ask for helpUse normal words. We can help work out the safest next step.
This is tech-help guidance, not emergency service advice. If someone is in immediate danger, call local emergency services first.
Customer Return Visit Confidence Page
A simple customer-facing confidence page reminding customers they can come back for future help without pressure, rewards, automation or sales push.
You can come back when something else breaks
Support can help you decide the next step
No pressure to book
A real person reviews each request
Your previous context can help us understand the next issue
Good to know: no automatic publishing, rewards, discounts, automatic messages, rankings, price competition or pressure. A real person reviews the next step.
Simple promise
You are welcome to return for future help. Every request is reviewed by a real person, and you can ask support first if you are not sure what to do.
What happens next
Choose the closest next step. A real person reviews important details before anything is confirmed.
Choose the help path that fits today
Start with one of three simple options. You can ask for help, check an existing job, or contact support before deciding what to do next.
Get help with a device
Use this when you want us to review a device problem and explain the next step.
Check request
Use this when you already have a job number or want to add context to an existing request.
Ask support first
Use this when you are unsure, worried about privacy, or need a human to point you in the right direction.