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Practical small-business technology work by Your IT and Tech Mates
Author profile

Paul Wu

Founder and Practical Technology Author

Paul writes customer-facing guidance from a practical service, operations and technology perspective. His work focuses on explaining problems in plain English, separating confirmed facts from possibilities, and helping customers understand the safest next step.

This profile does not claim clinical, legal, financial or NDIS-provider qualifications. Safety-sensitive content is checked against official sources and reviewed under the role-based technical review process.

Writing areas

  • Device repair and repair-versus-replace guidance
  • Family, senior and accessibility technology support
  • Scam safety and account-recovery steps
  • Small-business IT, software and practical AI

Editorial principles

  • Use plain Australian English
  • Label examples and composite scenarios
  • Do not promise an outcome before diagnosis
  • Link safety-sensitive claims to official sources
  • Show when content was last reviewed