What do you need today?
Pick the closest option. If you are not sure, choose Support and include the email, phone number or reference used for your request.
Start Quick Help
Get help with a phone, computer, Wi-Fi, printer, device setup, email, online account or scam concern.
Open Existing helpCheck My Help
Find an existing request, job, approval, message, warranty item or support update.
Open Step-by-stepSenior Tech Help
Patient technology help for seniors, families, carers, support workers and NDIS participants.
Open ReferralUse Referral Link
Start from a referral link, QR code or referral code and keep it connected to your request.
Open Not sure?Contact Support
Not sure where to go? Ask for help and include any reference, email or phone number used.
OpenReview Approval
Approve a quote, extra work or service change before the next step continues.
Open Repair follow-upTrack Repair or Device Status
Check service progress, device status, return steps or customer actions.
Open After serviceStart Warranty Claim
Ask for help when something still needs attention after service, repair or return.
Open ConcernRaise a Concern
Get support when something is unclear, unresolved or needs another look.
OpenStudent Tech or Study Guidance
For students, parents or guardians needing study technology, setup, confidence or safer guidance.
Open PartnersReferral Partner Toolkit
For referrers, community partners and local supporters sharing Your IT & Tech Mates.
Open HelpersHelper Area
For approved helpers or service partners looking for the right work area.
OpenSenior, carer and NDIS technology help
Choose this path for everyday technology help with phones, tablets, Wi-Fi, printers, email, video calls, online forms, accounts and scam-message concerns.
Start Senior Tech HelpTechnology help only
This pathway is for technology support. It is not emergency help, medical care, personal care, plan management, support coordination, financial advice or legal advice.
- Phone, tablet, computer and Wi-Fi help.
- Video call, email, printer and online account help.
- Scam-message and online safety concerns can be raised as technology issues.
Not sure where to go?
Use this simple guide to choose the closest path.
How it works
A simple customer journey from the first request through updates, approvals and follow-up.
Start
Choose the right pathway for new help, existing help, senior tech help, referral, approval or support.
Check
Your request can be matched to the right next step.
Track
Use My Help to find status, actions and linked records.
Approve
Review quotes, service changes or sign-offs before work continues.
Follow up
Use warranty, Resolution Centre or support if something needs another look.
Plain-English examples
Choose Start Quick Help and describe the issue in your own words.
Choose Senior Tech Help and explain the device, app and preferred contact person.
Choose Senior Tech Help for Wi-Fi, apps, video-call setup or basic device use.
Choose Use Referral so the referral stays connected to the request.
Choose Warranty or Resolution Centre so the concern can be checked with the service history.
Why customers use this hub
People come here for different reasons. The Tech Hub keeps the first step simple and helps every visitor choose the right path.
- One place for new and existing technology help.
- Clear options for seniors, carers, families and support workers.
- Referral links and QR codes lead to the right starting point.
- My Help gives customers a place to check updates.
- Approvals, warranty and support are easier to find.
Why it helps
Your IT & Tech Mates keeps the customer journey clearer from first request to follow-up.
One starting point
Start a new request or find an existing one without guessing which page to use.
Clear updates
My Help can show useful status, action links and next steps for customers.
Clear approvals
Quotes, extra work and service changes can be reviewed before work continues.
Referral confidence
Referral links and QR codes guide customers to the right page and keep the referral connected.
Privacy minded
Customers see useful information, while staff-only notes and private records stay protected.
Questions customers ask
Short answers for people arriving from search, QR links, referrals or support messages.
What is the Tech Hub?
It is a simple page that helps you choose the right Your IT & Tech Mates pathway for technology help, existing requests, referrals, approvals, warranty follow-up and support.
Can I start a new tech help request?
Yes. Choose Start Quick Help and describe the phone, computer, Wi-Fi, printer, device or online issue.
Is there a pathway for seniors, carers and NDIS participants?
Yes. Choose Senior Tech Help for everyday technology support. This is technology help only, not medical care, personal care, support coordination, plan management, legal advice or emergency support.
Can I check an existing request?
Yes. Choose Check My Help and use the contact details or reference connected to your request.
What if I have a referral code or QR link?
Choose Use Referral so the referral information can stay connected while you start the right help path.
Can pickup, drop-off or onsite help be requested?
Where available, those options may be discussed after your request is checked. Availability depends on location, job type, safety and scheduling.
Is this an emergency service?
No. This is for technology support pathways only. It is not an emergency, medical, crisis, aged-care or disability-care service.
What if I am not sure which option to choose?
Choose Contact Support and include your name, contact detail, approximate date and any reference number you have.
Ready to choose the right path?
Start with the closest option. You can always use Support if something is missing or unclear.