Resolution centre

Warranty, disputes, provider chat and reports in one controlled case thread

Customers and providers can resolve issues together first. Your IT & Tech Mates admin can step in when requested, overdue, unsafe or sensitive.

Warranty claim

Customer explains what failed, what was promised and the preferred remedy.

Customer and provider can respond in one moderated timeline before admin decides if escalation is needed.

Shared messages stay attached to the job, provider, order, referral and customer timeline.

Admin can mediate, request evidence, message either side privately, reassign work, flag a provider or close the case.