Your IT and Tech Mates – Service Terms & Conditions
This is a legal agreement between you, the Client, and Chatsifieds.com Pty Ltd (ACN 620 592 403), trading as Your IT and Tech Mates (the “Company,” “we,” “us,” or “our”).
By booking a service, raising a service ticket, or otherwise engaging us to provide services, you agree to be bound by the terms and conditions set out in this agreement.
1. Our Services
We provide a range of IT and technology support services, including computer repair, phone repair, tablet repair, TV gaming console repair, home internet and Wi-Fi equipment upgrades, and IT support (collectively, the “Services”). The specific Services to be provided will be outlined in your service booking or ticket.
2. Pricing and Payment
2.1. Rates and Charges
Our standard rates and any applicable fees are as follows, unless a different amount is agreed upon in writing:
Standard Service Rate: $135 plus GST per hour.
After-Hours Surcharge: A $135 plus GST surcharge applies to services provided on weekends and after 5:30 PM on weekdays.
2.2. Payment Terms
Booking Payment: A payment of the first-hour service fee and any applicable after-hours charges must be made at the time of booking for both onsite and remote services. We will only commence work once this payment has been received in cleared funds.
Balance of Payment: You must pay the full balance of the invoice upon completion of the Services. We reserve the right to cease work or refuse to release your property until all outstanding payments are received.
Estimates: We may provide a cost estimate for certain services (e.g., repairs or upgrades). This is an estimate only and is not a guaranteed fixed price. We will make every effort to notify you and seek your authorisation before exceeding the estimated amount. If we cannot reach you, we will pause work until we have your approval to proceed.
Unclaimed Items: You must collect your repaired or assessed item(s) within 30 days of us notifying you that the work is complete. If an item is not claimed within this period, we will charge a $30 administration fee. If an item remains unclaimed for 60 days, it may be recycled or disposed of, and you will forfeit any right to the item and any payments made.
2.3. Cancellation Policy
Rescheduling Fee: We require at least 48 hours’ notice to cancel or reschedule an onsite or remote service. If you cancel with less than 48 hours’ notice, a $25 rescheduling fee will apply.
Call-Out Fee: For onsite service bookings that are cancelled upon our technician’s arrival, or if you are not present at the agreed location, a $110 call-out fee will be charged to cover travel and time costs.
3. Warranties and Consumer Guarantees
3.1. Australian Consumer Law (ACL)
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and receive a refund for the unused portion or compensation for the reduced value. You are also entitled to a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion.
3.2. Hardware Repair Warranty
We provide a 2-month warranty on all hardware repairs, covering the original fault. This warranty is void if the device or replaced parts show signs of physical damage, liquid ingress, misuse, abnormal use, negligent use, or if they have been tampered with by a third party.
3.3. Exclusions from Warranty
Our warranties do not cover:
Software Issues: Software repairs, installations, updates, and configurations are not covered by our warranty.
Pre-Existing Issues: Faults not identified by us or not related to the original repair.
“No Fault Found”: If you return a product for a warranty claim and it is assessed as “no fault found,” we may charge a service fee of $88 to cover our time and costs.
4. Your Responsibilities
4.1. Data Backup
You acknowledge and agree that the repair of your goods may result in the loss or corruption of user-generated data. It is your sole responsibility to back up any data, software, or files on your device before we begin any work. We will not be liable for any loss of data, regardless of the cause.
4.2. Legitimate Devices
You are responsible for ensuring your device is legitimate and not subject to any network or provider restrictions (e.g., call barring). We do not provide refunds for services (e.g., unlocking) that are unsuccessful due to such restrictions.
4.3. Third-Party Access
You authorise our service agents to install any necessary software on your device to perform the required services. This software will be removed upon completion of the service.
5. Limitation of Liability and Indemnity
5.1. Limitation of Liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Services will not exceed the amount you paid us for the specific Service that is the subject of the claim.
5.2. Indemnity
You agree to indemnify and hold us harmless from all claims, losses, damages, and expenses (including legal fees on a full indemnity basis) arising from or in connection with:
Your breach of this Agreement.
Any pre-existing defects or issues with your device, including viruses or hardware failures, which cause data loss or system corruption.
6. General Provisions
6.1. Independent Contractor
We are an independent contractor and not your employee. This Agreement does not create a partnership, joint venture, or employment relationship between us.
6.2. Governing Law
This Agreement is governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
6.3. Severability
If any part of this Agreement is held to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
6.4. Notices
Any notices under this Agreement will be in writing and sent to the email addresses or mobile numbers you have provided to us, or to the email address [email protected].
6.5. Return of Property
Upon expiry or termination of this Agreement, we will return any of your property, records, or confidential information in our possession.
Important Disclaimers and Authorisation
By proceeding with this service, you agree to these Terms and authorise Your IT and Tech Mates to perform the requested services on your device.
We strive to provide honest and high-quality service, but specific outcomes cannot be guaranteed due to the unpredictable nature of IT and electronics repair. The repair may not be possible, and your device may need to be rebuilt, replaced, or upgraded.