Your safety guide continues here

You can describe what happened in your own words. Do not enter passwords, one-time codes, banking login details, full card numbers or identity document numbers.

Related guide: How We Help Customers After a Scam

The guide reference is safe context only. It does not contain the customer’s message, credentials or private evidence.

Scam safety context carried into Quick Help

Scam Safety Check & Recovery Support

We will use this context only as a safe starting point.

A technician can follow the standard Scam Safety Job Checklist and provide a customer report.

Privacy reminder: do not enter passwords, one-time codes, full card numbers, banking login details or identity document numbers into the booking form.

Simple quote request

Describe it. Check it. Request a quote.

Start with the problem. AI prepares the summary; you stay in control before anything is sent.

Step 1 of 3

What is wrong with your device?

Use everyday words. AI will turn this into a clear quote summary that you can change before sending.

Keep private details out. Do not include passwords, PINs, payment-card details, security codes, medical information or identity documents.

What is happening?0 / 1600

Describe the problem, then click Show my quote summary. Nothing is sent yet.

AI only helps prepare the wording. A person reviews the request and confirms the diagnosis, scope and price. No payment starts here.

Your safety guide continues here

Scam safety context carried into Quick Help

Describe it. Check it. Request a quote.

What is wrong with your device?

Check and edit your summary

Questions that may help

Scan your laptop

Scan your laptop

Take a photo of the device

Photograph the model sticker

Review before filling the form

Where should we send your quote updates?