Referral links start through TheFixers and are reviewed with Your IT & Tech Mates. Referral details stay attached in the background so the customer can continue through one clear help path.
Trust wording is reviewed before it is shown
Public trust notes should be based on real review, referral, warranty or provider evidence, not self-claimed badges or automatic ranking.
You have been referred
You have been referred for friendly tech help
Someone shared Your IT & Tech Mates with you. You can accept the referral and choose what contact and help details to send.
Accept the referral, then continue to the help request
This keeps the referral connected before you move into the normal Quick Help request step.
- Use the referral step before booking if someone sent you a link or code.
- Book without referral only if the code does not apply.
- You can still ask support to check the referral manually.
Accept the referral before starting Quick Help
This keeps the referral source connected while the actual help request stays in the existing Quick Help form.
Referral details help staff understand where the request came from. The repair request itself still uses the existing Quick Help path.
Referral accepted
Your referral is accepted
Thanks. Your referral code will stay attached when you continue to Quick Help. You choose what contact and help details to send.
Next step: Continue to Quick Help when you are ready.
Privacy and safety
You choose what contact and help details to send. We use the referral only to understand how you found us.
Please do not enter passwords, PINs, banking codes or one-time login codes.
Referral kept tidy
We keep the referral code consistent and avoid creating another record if these details already exist. If you already accepted this referral, continue from the same link instead of starting again.
Reference: not supplied
What happens next?
Use the Quick Help form for phones, computers, internet, printers and everyday tech problems.
A team member checks the request before arranging any next step.
After getting help, you can choose whether to stay connected with us.
Please do not enter passwords, banking codes, PINs or one-time login codes.
Referral details
Referral not supplied
Referral details are only used to help staff understand how you found us and to keep the request connected safely.
Keep the referral attached before booking
If you accepted a referral but did not finish the request, continue through referred booking so the source stays attached for staff review.
- Accept or confirm the referral.
- Continue to referred booking.
- Then complete the existing Quick Help form.
This guidance keeps your existing request, referral or provider path together instead of starting a duplicate path.