WEBSITE PRIVACY POLICY

 

This Privacy Policy applies to all personal information collected by Your IT and Tech Mates (ACN 51 620 592 403) through our website, located at youritmates.com, and any related services. We are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how and why we collect, use, and disclose your personal information, as well as how you can access and correct your information and make a privacy complaint.

 

1. What is “personal information”?

 

In this policy, “personal information” has the same meaning as in the Privacy Act 1988 (Cth). It is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.

Examples of personal information we may collect include your name, email address, phone number, and any other information you provide to us through your interactions with our website.

 

2. The kinds of personal information we collect

 

The personal information we collect depends on your use of our website and services. The kinds of personal information we may collect include:

  • Contact and Identity Information: Your name, email address, phone number, and other contact details.
  • Account Information: Login credentials and other information related to your user account.
  • Technical Information: Your IP address, device information, browser type, and location data.
  • Communication Content: Any information you provide when you communicate with us via email, phone, or online forms.
  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and the referring website.

 

3. How we collect personal information

 

We may collect personal information directly from you when you:

  • Register for an account or create a profile on our website.
  • Use our services or purchase our products.
  • Communicate with us via email, phone, or our website’s contact forms.
  • Subscribe to our newsletters, marketing materials, or other communications.
  • Provide feedback or submit a complaint.

We may also collect information through the use of “cookies” and similar tracking technologies. Cookies are small files stored on your computer’s hard drive that enable us to enhance your website experience and collect information about your usage. It is generally not possible to identify you personally from our use of cookies alone.

 

4. The purposes for which we collect, hold, use, and disclose personal information

 

We collect, hold, use, and disclose your personal information for the following purposes:

  • To provide you with our services and products.
  • To improve and personalise your experience on our website.
  • To communicate with you, including to respond to your enquiries and requests.
  • To send you direct marketing communications about our products and services, where we have your consent or are otherwise permitted by law.
  • For our internal business operations, including record-keeping, data analysis, and to comply with our legal obligations.
  • To detect, investigate, and prevent fraud and other illegal activities.

 

5. Disclosure of personal information

 

We may disclose your personal information to third parties, including:

  • Service Providers: Third-party service providers who assist us in operating our website and business (e.g., website hosting, payment processing, IT support).
  • Professional Advisers: Our accountants, lawyers, and other professional advisers.
  • Regulators and Law Enforcement: Where required or authorised by law, or to comply with a court order or legal process.

We will take reasonable steps to ensure that these third-party recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

 

6. Direct marketing

 

We may use your personal information to send you direct marketing communications about our services. We will only do this if we have your consent or where we are otherwise permitted to do so by the Spam Act 2003 (Cth).

Each direct marketing communication will include a simple and free way for you to opt-out of receiving future communications. You may withdraw your consent to receive direct marketing at any time by contacting us as set out below.

 

7. Data Security and the Notifiable Data Breaches (NDB) Scheme

 

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These reasonable steps include both technical and organisational measures, such as:

  • Restricting physical and electronic access to our systems and data.
  • Using secure servers and encryption technologies.
  • Training our staff on privacy and data security best practices.

In the event of an eligible data breach, we will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). An eligible data breach is one that is likely to result in serious harm to one or more individuals. If an eligible data breach occurs, we will notify the Office of the Australian Information Commissioner (OAIC) and the affected individuals as soon as practicable.

 

8. Automated Decision-Making

 

We do not currently use your personal information in automated decision-making processes that could significantly affect your rights or interests. Should this change, we will update this policy and provide you with details of the types of personal information used and the types of decisions made by these automated processes, in accordance with the Privacy Act 1988 (Cth).

 

9. Overseas disclosure

 

We are not likely to disclose your personal information to recipients located overseas. If we intend to disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles, unless an exception applies under the Privacy Act 1988 (Cth).

 

10. Access and correction

 

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, outdated, or incomplete information. To do so, please contact us using the details below. We will respond to your request within a reasonable time and, in most cases, without a fee.

 

11. Complaints

 

If you believe we have breached the Australian Privacy Principles or have a complaint about our privacy practices, you may contact our Privacy Officer using the details below. We will acknowledge your complaint in writing and will investigate the matter. We will respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

 

12. How to contact us

 

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to make a request for access or correction, or lodge a complaint, please contact us:

The Privacy Officer Your IT and Tech Mates – penthouse 838/585 Little Collins St, Melbourne VIC 3000 Email: [email protected] Phone: 0452 323 571

This policy was last updated on 22 August 2025.