NDIS Tech Support in Epping
Empowering independence through compassionate, accessible, and local technology support.
Get Help NowCaring, Local NDIS Tech Support
At Your IT and Tech Mates, we provide caring, NDIS tech support in Epping and Melbourne’s Northern Suburbs — helping participants, carers, and seniors use technology confidently and independently.From assistive technology setup and NDIS computer repairs to one-on-one IT training, our mission is to make tech simple, inclusive, and empowering for everyone.
Explore Services ↑ Back to topWhat Makes Us Different in Providing NDIS Tech & Assistive Support
We know that technology can be intimidating, especially when it’s part of your daily independence. That’s why we focus on understanding, patience, and empowerment — not just quick fixes. At Your IT and Tech Mates, our team specialises in working with NDIS participants, seniors, and carers to make technology feel simple, safe, and truly useful in everyday life.
Empathy Comes First
We take the time to listen to your challenges and goals before we touch a device. Every solution starts with understanding your comfort level and pace.
Education, Not Just Fixes
We teach you how to use your tech confidently — so you can stay connected, shop online safely, or access essential NDIS tools without relying on others.
NDIS Expertise
We understand plan management, AT funding, and how to document services correctly. You get support that’s fully NDIS-compliant and stress-free.
Why Choose Your IT and Tech Mates for NDIS & Home Care IT Services
Our mission is to make technology a source of freedom, not frustration. Whether you need a repair, a one-on-one lesson, or assistive setup under your NDIS plan, we bring patience, clarity, and professionalism to every visit.
Fast Local Help
We’re based in Epping and proudly serve Melbourne’s Northern Suburbs — including Wollert, Mernda, Lalor, and Mill Park. Most local appointments are available within 24 hours.
Trusted & Safe
All our technicians are screened, insured, and trained to work respectfully in your home or remotely. We prioritise your privacy and explain everything clearly before doing any work.
Person-Centred Care
Every session is about what you need — not just your computer. We adjust our teaching and support style to suit your abilities, language, and comfort level.
We don’t believe in one-time fixes. We build lasting relationships with participants, families, and support coordinators — ensuring your tech keeps working as your needs evolve.
Fully NDIS‑Friendly, Always Patient
We support self-managed and plan-managed participants with clear documentation, NDIS-compliant invoices, and simple reports. We work at your pace, explain everything, and make sure you feel comfortable before we finish.
Need to check what’s covered? See the official guidance: NDIS Assistive Technology.
↑ Back to topNDIS Tech Services & Assistive Technology Support in Epping
At Your IT and Tech Mates, we deliver compassionate, NDIS-compliant assistive technology (AT) and IT support services for participants, carers, and home users in Epping and Melbourne’s Northern Suburbs. Whether you need computer repairs, device setup, accessibility software installation, or personalised IT training, we make technology empowering, inclusive, and easy to use.
Computer & Phone Repairs for NDIS Participants
We specialise in NDIS computer and phone repairs that restore independence for participants who rely on technology for daily living.
Whether it’s fixing connectivity issues, replacing hardware, or tuning performance, our services are fully NDIS-invoice compliant.
Typical cost range: $80–$150/hr depending on device and support level.
In-Home & Remote IT Support
We provide in-home and remote IT support across Epping, Wollert, Mernda, and surrounding areas. Our technicians assist with device setup, software updates, and secure internet access — ensuring every participant can use technology safely and comfortably.
Accessibility & Assistive Technology Setup
We help participants install and configure assistive technology (AT) tools, including speech recognition software, magnifiers,
screen readers, and adaptive communication devices.
These tools improve independence, digital inclusion, and connection with the community.
Learn more about assistive technology at
NDIS Assistive Technology.
One-on-One Digital Skills Training
Our NDIS digital training sessions help participants and carers build practical skills —
from managing MyGov and NDIS portals to using Zoom, email, and smartphones.
Each session is tailored to your learning pace and accessibility needs.
Training sessions: from $95/hr (remote) or $120/hr (in-home).
Data Backup, Cyber Safety & Privacy Support
Protect your information and privacy with our NDIS cyber safety and data backup services. We assist participants in setting up secure backups, anti-virus protection, and safe online habits to prevent scams or data loss.
NDIS Care & Assistive Tech Support
Our NDIS Care & Assistive Technology Support includes end-to-end assistance — from recommending suitable tech devices to configuring adaptive software and ensuring reports align with your plan goals. We also provide transparent pricing, easy-to-read reports, and direct coordination with your plan manager or support coordinator.
For a complete breakdown of inclusions and costs, visit: NDIS Computer Repairs & Tech Support in Epping .
NDIS Tech Support Pricing Guide
- Initial consultation: Free for new NDIS participants (up to 15 minutes)
- In-home IT support: from $120/hr (minimum 1 hour)
- Remote/online support: from $95/hr
- Assistive technology setup: from $150/hr depending on complexity
- Hardware purchase assistance: detailed quotes with NDIS justification reports
All pricing complies with the official NDIS Pricing Arrangements and Price Limits.
Disclaimer: All NDIS-funded purchases or IT service claims must be pre-approved by your
plan manager or support coordinator.
Any assistive technology purchase exceeding $1,500 requires written approval
from the NDIS Agency (NDIA) or your plan manager prior to purchase.
We can assist with preparing supporting documentation and NDIS justification reports
for approval and funding requests.
Senior Home Care & Affordable Tech Support for Older Australians
At Your IT and Tech Mates, we believe seniors deserve technology that works for them — not against them. Our home care IT support services for seniors and carers make everyday technology simple, safe, and empowering. Whether you need help setting up a new phone, learning video calls, or fixing a slow computer, we offer patient, one-on-one guidance in your own home.
Video Call & Communication Training
We teach seniors how to confidently use Zoom, FaceTime, WhatsApp, and Skype
to stay in touch with loved ones and care providers.
Perfect for grandparents who want to see family and connect socially online.
Phone, Tablet & Computer Setup
We provide in-home computer setup and smartphone help for seniors — including internet connection,
email accounts, password management, and cloud backup setup.
All instructions are written down step-by-step for easy follow-up.
Cyber Safety & Scam Protection
We teach cyber-safety for seniors — identifying scams, setting secure passwords, and protecting personal data online.
Peace of mind for seniors and carers managing online banking or MyGov access.
Wi-Fi & Smart Home Setup
Need help connecting your smart TV, printer, or voice assistant? We provide in-home Wi-Fi troubleshooting and smart device setup for seniors and home care clients.
Support for Carers & Home Care Packages
We work closely with aged-care providers and home care package coordinators to deliver compliant tech services. All invoices and reports can be made Home Care Package-approved or aligned with NDIS-aged care dual plans.
Home Care IT Support Pricing Guide
- Initial consultation: Free for new senior clients (15-minute phone call)
- In-home tech support: from $110/hr (no call-out fee within 10km of Epping)
- Remote help via phone or video: from $85/hr
- Smart home or Wi-Fi setup: from $140/hr depending on complexity
- Printed guide or follow-up checklist: included with every visit
All pricing follows fair market rates and can be billed under NDIS or aged-care assistive technology funding if applicable.
Disclaimer: All equipment purchases or IT service claims under aged-care or NDIS funding must be pre-approved by your home-care coordinator or plan manager. For any assistive technology purchases above $1,500, approval from the NDIS Agency (NDIA) or your provider is required. We can help prepare documentation for your approval process.
↑ Back to topTestimonials from NDIS Participants in Melbourne’s North
Hear from our valued NDIS participants and families across Epping, Wollert, Mernda, Mill Park, and South Morang. We’re proud to make technology more inclusive, accessible, and empowering for every person we support.
“Patient, kind, and explained things in simple steps. I can finally use my emails and the NDIS portal on my own — such a relief!”
“They set up my son’s communication app and taught us how to use it. Now he can chat with his therapist online — truly life-changing NDIS support in South Morang.”
“On time, respectful, and very helpful with my NDIS paperwork. They made sure my assistive technology setup was compliant and easy to use.”
“My mum can now do video calls with the grandkids. The trainer was gentle and explained everything clearly. Fantastic senior tech support in Wollert and Epping.”
“I found Your IT and Tech Mates while searching for NDIS computer repair and assistive technology support in Epping and Mernda. They helped me install accessibility software, connect my MyGov account, and backed up my data securely. Affordable, professional, and 100% NDIS-compliant — I’ve already recommended them to my support coordinator.”
“Exceptional NDIS IT support in Lalor and Bundoora — they repaired my laptop, secured my Wi-Fi, and set up speech-to-text software. The technician understood my NDIS plan and provided clear reports for my coordinator. Highly professional and caring service.”
Your Independence, Our Priority
At Your IT and Tech Mates, we believe technology should empower, not frustrate. Our mission is to help every person — whether living with a disability, supporting a loved one, or simply learning something new — feel confident, independent, and included in our connected world.
We don’t see ourselves as “just an IT service.” We’re your patient teachers, problem solvers, and trusted companions on your digital journey. Every visit is about listening first, supporting second — because understanding your needs matters more than ticking a checklist.
Whether it’s helping you reconnect with family on Zoom, setting up accessibility tools so you can study or work, or making your device easier to use — we’re here to ensure that technology brings you joy, confidence, and connection.
“You’re not just a client to us — you’re part of a community of learners, achievers, and everyday heroes who use technology to live life on their own terms.”
Learn more about the technology and assistive support available through the NDIS: NDIS Assistive Technology or explore our transparent pricing and service options here: Your IT and Tech Mates — NDIS Pricing & Services.
💜 We’re more than a tech support company — we’re a caring team that believes in people first, technology second, and profit last. Your goals, comfort, and confidence always come before anything else.
Common Questions You Might Have
Can I claim this service under my NDIS plan?
Yes — if your goals involve tech setup, repairs, or learning. We provide compliant invoices for self- and plan-managed participants.
What assistive technologies do you set up?
We help with screen readers, magnifiers, speech tools, and communication aids on all devices.
Do you provide remote training and support?
Yes — remote sessions are available for training, troubleshooting, and follow-ups.
How fast can you come out to Epping?
Usually within 24 hours locally. Same-day remote help is available for urgent issues.
Can you help me with MyGov and NDIS portal?
Absolutely. We offer patient, step-by-step guidance through MyGov, NDIS, and accessibility apps.
Do you help with data safety and backups?
Yes — we set up secure backups, antivirus, and safe browsing practices.
NDIS tech support Epping
Contact Your IT and Tech Mates – NDIS & Home Care Tech Experts
We provide friendly, affordable, and NDIS-aligned tech support for participants, seniors, and home users. Whether you need in-home help in Epping, Wollert, Mernda, or remote support anywhere in Australia — we’re just a call or message away!
Local Service Area: Melbourne’s Northern Suburbs — Epping, Wollert, Mernda, Mill Park, Lalor, South Morang, and nearby communities.
💜 We’re here to help NDIS participants, seniors, and carers stay connected, independent, and confident with technology. Our patient team will guide you every step of the way.
Local Computer & Phone Repairs in Epping, Wollert & Melbourne’s North in Epping, Wollert & Melbourne’s North in Epping, Wollert & Melbourne’s North in Epping and Surrounds
We proudly provide trusted computer and phone repair services across Melbourne’s Northern Suburbs — including Epping, Wollert, Mernda, Mill Park, Lalor, South Morang, Doreen, and Bundoora. Whether you need in-home computer support, smartphone assistance, or NDIS tech help, Your IT and Tech Mates are here to keep you connected and confident.
NDIS tech support Epping
NDIS tech support Epping
In-Home NDIS Tech Support Made Simple
Friendly, patient technicians helping participants stay connected and confident at home.