NDIS Computer & Phone Repairs in Epping
Real local tech help from people who care — Your IT and Tech Mates.
Helping You Stay Connected, Confident & Independent
At Your IT and Tech Mates, we believe technology should work for you, not against you. For many NDIS participants, a computer or smartphone is a vital connection to family, therapy, healthcare, and independence. When your tech stops working, it can make daily life more difficult — and that’s where we come in.
We provide NDIS computer and phone repair support in Epping and nearby suburbs, helping participants and families access trusted, affordable tech help.
What Is Assistive Technology and How Can It Help?
Why Choose Your IT and Tech Mates
Local & Caring
We’re not a national chain or call centre. We’re your local IT specialists in Epping, providing patient, friendly, and trustworthy support. We take time to listen, explain, and make sure you’re comfortable before we leave.
NDIS Collaboration Experts
We’ve worked with your NDIS participants, coordinators, and support agencies to ensure invoices and reports meet funding requirements for self-managed and plan-managed participants.
Comprehensive NDIS Tech Services
💻 Computer & Laptop Repairs
We fix slow, crashing, or unresponsive devices, including hardware and software issues. Quotes are plan-friendly and clear.
📱 Phone Repairs & Accessibility
From cracked screens to accessibility setup—we make phones easier and safer to use. We install communication & safety apps.
👩🏫 Device Setup & Training
Patient one-on-one sessions for Zoom, MyGov, NDIS portals, and more—step by step, at your pace.
🛡️ Cyber Safety & Maintenance
Protection against scams, viruses, and data loss. Includes backups, password help, and regular tune-ups.
How NDIS Funding Can Support You
💰 Capital Supports
Covers the cost of devices, equipment, and Assistive Technology (AT) assessments. This may include computers, tablets, or specialist AT hardware approved under NDIS funding.
💵 Typical NDIS pricing: $140 – $180 per hour for approved AT assessments or setup services.
🧰 Core Supports
Funds small tech items, computer and phone repairs, and remote troubleshooting. These supports keep your essential devices functioning for everyday communication and access.
💵 Typical NDIS pricing: $95 – $145 per hour for tech maintenance or in-home support.
🚀 Capacity Building
Focuses on developing digital skills — one-on-one lessons for accessibility tools, online safety, and independent technology use.
💵 Typical NDIS pricing: $110 – $125 per hour for individual training or assistive learning sessions.
💡 Important Funding Tip
If your Assistive Technology repairs or replacements are expected to cost more than $1,500, you’ll usually need to submit a quote to the NDIA before a payment request can be accepted. Your planner or the NDIS Contact Centre can confirm when this is required.
NDIS-Friendly Service Packages
Home assessment, device setup, and initial training.
Two home visits and remote support coverage.
Monthly tune-up, cyber safety check, and backups.
Home Care Technology Support
Transparent Pricing You Can Trust
| Service | Price (AUD) | Funding Type | Description |
|---|---|---|---|
| Computer or Laptop Repair | From $145/hr | Core / Capital | Hardware or software fixes, Wi‑Fi setup, tune-ups |
| Phone Setup or Repair | From $130/hr | Core / Capital | Accessibility setup, screen or battery replacement |
| Assistive Tech Assessment & Report | $180/session | Capital Supports | AT documentation for plan managers |
| Tech Training (1:1) | $110/hr | Capacity Building | Learning apps, communication, safety tools |
| Remote IT Support | $95/hr | Core Supports | Quick troubleshooting via video call |
| Device Tune Up | $130 flat | Core Supports | Speed optimisation and malware removal |
| Hardware Upgrade or Setup | $160 flat | Capital Supports | Configure and install new devices |
Frequently Asked Questions
Do you work with NDIS participants?
Can my NDIS plan cover computer or phone repairs?
How much do NDIS computer repairs cost?
Do you service my area?
Can you help with training or accessibility setup?
NDIS Compliance and Resources
All supports are provided in line with the NDIS Practice Standards and can be claimed by self-managed and plan-managed participants when eligible. We work closely with your Support Coordinator, Occupational Therapist, and Plan Manager to align with the NDIA’s reasonable and necessary criteria. We can prepare quotes, reports, and documentation to make approvals easier.
Disclaimer: All approvals are subject to individual review and confirmation by your NDIS Case Manager and the National Disability Insurance Agency (NDIA).
Our Commitment to You
We know how stressful it can be when your technology stops working — especially if it affects your independence. That’s why we provide not just repairs, but reassurance. We’ll stay until everything works perfectly and you feel confident using it. We don’t just fix devices — we help people stay connected, capable, and in control of their tech.
Related Local Services
Explore our local computer and phone repair services across Melbourne’s Northern Suburbs:
Contact Us
Need reliable IT support or NDIS tech assistance? Your IT and Tech Mates are here to help you stay connected and confident with technology.
- Call: 0452 323 571
- Email: [email protected]
- Website: youritmates.com
- WhatsApp: Chat with us on WhatsApp
- TheFixers App: Book or track your service via TheFixers.app
- Service Area: Epping, Wollert, Mernda, Mill Park, Lalor, South Morang & nearby suburbs
NDIS Computer Repairs Epping
In-Home NDIS Tech Support Made Simple
Friendly, patient technicians helping participants stay connected and confident at home.