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help path outcome tracking

Close the help path outcome

Mark what happened after enquiry and offer follow-up. This closes share → landing card → enquiry → offer → outcome without adding checkout, payments, automatic booking, price competition or a new customer support system.

Enquiry intakeOffer packFollow-up notesPerformanceRequest proof

Manual outcome status

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern
Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Get Tech HelpCall usLearn about referrals
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Your referral link has been kept

You came through a referral link. You stay in control, and paid work does not start until the next step is clear.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

How we keep referrals fair

You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.

Back to offer pack

Loop closed manually

gives the provider/user and admin a clean manual outcome record. Converted or completed outcomes can later feed proof/testimonial requests and repeat-share prompts, but nothing is published, charged, booked, paid or approved automatically.

What happens next

We received your request

The team will review it, check the safest next step, and contact you if more information is needed. Keep your job reference handy if one was shown.

Check My JobContact SupportCall 0452 323 571
What happens next

We will review the safety concern carefully

The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.

Contact SupportCheck My Job