Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”

2. They decideYour friend can read it first, ask a question, or start Quick Help.

3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.

Share my link Get Tech Help Add my details

Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.

Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you

AUD 100.00AUD 5.00

AUD 200.00AUD 10.00

AUD 300.00AUD 15.00

AUD 500.00AUD 25.00

AUD 1,000.00AUD 50.00

Keep it friendlyShare it as a helpful suggestion, not a sales pitch.

We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.

No extra costThe referral thank-you does not add extra cost to the customer.

Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”

Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.

One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.

Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.

Use your link firstTo help us count it, the person should start through your referral link before booking.

No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check it Worried About a Scam?Report a safety concern

Ambassador Zones

Choose a focus zone and understand how locks are matched.

Zones can be matched by building, street, suburb and postcode. The team manages whether a zone is available, provisional, active, shared, waitlisted or released.

Search zone

Find your campus, suburb or postcode

SegmentStateCampus, suburb or postcodeSpeciality

Use this as a quick guide to available campus, suburb and postcode zones.

Availability

Zone + speciality capacity

Zone	Speciality	Spots	Status	Commission
Deakin Burwood 3125 Campus · Campus	Study support referrals	5	Open	Preferred
Melbourne Uni Parkville 3010 Campus · Campus	International student setup	4	Waitlist	Standard
Monash Clayton 3800 Campus · Campus	First-year support	6	Open	Preferred
RMIT City 3000 Campus · Campus	Student tech setup	5	Limited	Preferred
Brunswick 3056 Neighbourhood · Suburb	Scam safety checks	4	Open	Preferred
Carlton 3053 Neighbourhood · Suburb	Student accommodation support	2	Waitlist	Standard
Coburg 3058 Neighbourhood · Suburb	Seniors tech help	3	Limited	Preferred
Preston 3072 Neighbourhood · Suburb	Small business IT	3	Limited	Preferred
Reservoir 3073 Neighbourhood · Suburb	Family and school device help	4	Open	Preferred

Anti-saturation

Do not claim the whole suburb or campus

Preferred access is attached to a specific zone plus speciality, such as Coburg + seniors tech or RMIT City + student tech setup.

Restricted zones

School and partner areas need approval

School communities, buildings, clubs, retirement villages and official partner groups should be restricted until permission is approved.

Zone lock logic

How we know which zone is locked from an address

The system normalises address parts into a zone key. It checks the most specific match first: building, then street, then suburb, then postcode.

Building wins first

If an apartment, retirement village, office or campus building is locked, that leader is the most specific local contact.

Street and suburb next

If no building lock exists, the system checks street, then suburb. This avoids one broad suburb lock blocking a useful building leader.

Waitlist stays open

If a zone is already locked, the team can add applicants to waitlist, make them Supporting Ambassadors, share the zone or promote them after demotion.

Public status examples

Approved listing tags

Zone LeaderMaster AmbassadorBuilding CaptainStreet CaptainTrusted Local Connector

Tags are recognition only. They do not create automatic payments, provider approval or permanent zone ownership.