Affordable Tech Help for Seniors in Epping & Wollert — A Practical Addition to Your In-Home Care Plan
Your IT and Tech Mates — your trusted local team for affordable tech help for seniors in Epping and Wollert. We specialise in helping older adults with friendly, in-home computer and mobile support to make technology easier, safer, and stress-free.
From setting up devices and Wi-Fi to scam protection, data backup, and online health access — our senior tech support in Epping and Wollert is patient, affordable, and designed to promote independence and confidence. Whether you need computer repairs, phone setup, or help joining a video call — we’re here to help.
💬 While not part of government funding, our services complement your care plan and follow the principles of the Home Care Package (HCP) and Support at Home frameworks — fair, necessary, and transparent.
Looking for more senior support resources? Visit Seniors Online Victoria for government-backed digital help programs.
Advocating for Seniors’ Digital Independence
At Your IT and Tech Mates, we’re strong advocates for recognising technology such as computers, tablets, and smartphones as essential tools for senior independence, communication, and safety.
We believe every older Australian deserves affordable access to digital support and equipment as part of their wellbeing plan. That’s why we continue to encourage government and aged care policy makers to include essential technology and training as eligible items within Home Care Packages (HCP) and Support at Home programs.
Until then, we’re proud to offer affordable, transparent tech services that truly benefit seniors and help them stay connected, independent, and safe online.
💙 Your IT and Tech Mates — genuine care, fair pricing, and advocacy for a more inclusive future for seniors.
Affordable Tech Help for Seniors in Epping & Wollert — Why It Matters
Adding tech support for seniors in Epping and Wollert areas improves independence, confidence, and safety. Our friendly technicians help you:
- Stay connected with family and carers
- Join telehealth and video appointments easily
- Protect yourself from scams and fraud
- Keep your computer or phone running smoothly
- Back up photos and memories securely
💰 Refer Us and Earn: Refer jobs through TheFixers.APP and earn a commission of up to 5% of the job’s value on every completed project.
Need help right now? Connect directly with a technician via WhatsApp for immediate support.
Transparent & Affordable Tech Help for Seniors — Service Options
We proudly provide local tech support for seniors in Epping & Wollert with clear prices and no hidden extras.
- Stay connected with family and carers
- Join telehealth and video appointments easily
- Protect yourself from scams and fraud
- Keep your computer or phone running smoothly
- Back up photos and memories securely
Transparent & Affordable Service Options
We proudly provide local computer help for older adults with clear prices and no hidden extras.
Tiered Pricing by Service Type
| Service Tier | Example Issues | Labour Cost (AUD) | Typical Duration |
|---|---|---|---|
| Basic Support | Email setup, Wi‑Fi issues, printer help, app installation | $80 – $100 / hr | 30 – 60 min |
| Intermediate Repair | Slow computer, virus removal, backup & cleanup | $100 – $120 / hr | 1 – 2 hrs |
| Advanced / Hardware Repair | Screen or battery replacement, charging faults, data recovery | $120 – $150 / hr + parts | 1.5 – 3 hrs |
Service Packages — Best Value
| Package | What’s Included | Best For | Price (AUD) |
|---|---|---|---|
| Essential Tech Care Pack | 1 in-home visit (1 hr) + 30 min remote help + device check | One-off or new clients | $160 |
| Smart Support Pack | 2 in-home visits (2 hrs) + 2 remote sessions + full tune-up | Regular tech users | $300 |
| Tech Care Plan (Premium) | Monthly 1 hr visit + unlimited remote help + annual maintenance | Ongoing senior support | $30 / month or $360 / year |
A La Carte — Pay-As-You-Go
| Service | Description | Starting From (AUD) |
|---|---|---|
| On-Site Diagnosis & Setup | In-home inspection and professional advice for all tech devices | $80 |
| Computer Repairs & Laptop Services | Expert computer repair in Epping & Wollert — hardware fixes, software troubleshooting, and virus removal for desktops and laptops | $100 + |
| Mobile Phone Repairs | Fast, affordable phone repair and screen replacementa> for iPhone, Samsung, and Android devices | $90 + |
| Tablet Repairs & iPad Services | Tablet and iPad repair — cracked screen, battery issues, or app troubleshooting | $100 + |
| Remote / Phone Help | Step-by-step guidance via call or video — ideal for quick fixes or app support | $40 / 30 min |
| Screen Replacement | Compatible part + installation for phones, laptops, and tablets | $120 + |
| Battery Replacement | Quality battery + labour for laptops, tablets, and smartphones | $90 + |
| System Cleanup / Virus Removal | Boost performance and security with full malware cleanup | $100 |
| Data Backup / Transfer | Move files safely to USB or cloud — perfect for device upgrades | $70 |
| New Device Setup & Training | Setup your new device + 1:1 training for seniors — email, Wi-Fi, apps, and more | $80 |
| Scam Awareness Session | Personal cyber-safety training to help seniors spot online scams | $60 |
Device Procurement / Sourcing
| Service | Description | Benefits |
|---|---|---|
| Device Procurement & Setup | We help you choose and purchase a suitable tablet, phone, or laptop and install it ready to use. | Ensures you get a reliable, easy-to-use device at a fair price. A small procurement or setup fee may apply. |
Why Choose Your IT and Tech Mates Over Other Local IT Providers?
Many large tech chains focus on quick fixes, business clients, or franchise work — but Your IT and Tech Mates takes a different approach, offering personalised, senior-focused support built on trust and patience.
| What Matters Most | Other Providers | Your IT and Tech Mates |
|---|---|---|
| Business model | National franchise | Locally owned & community-focused |
| Pricing structure | Variable rates & hidden fees | Simple, fair, transparent pricing |
| Client focus | General public / business | Seniors & older adults |
| Communication style | Technical & fast-paced | Patient, friendly, plain English |
| Continuity of service | Different technicians each time | Same trusted technician |
| Education & training | Minimal | Personal 1:1 lessons & printed guides |
| Home Care alignment | Not addressed | Designed around HCP principles |
Fair, Necessary & Transparent — Always
- Fair — Affordable rates and honest quotes
- Necessary — Focus on safety, communication, and independence
- Transparent — Itemized invoices and clear updates
Why Local Seniors Trust Us
- ✅ Up to 40 % lower cost than corporate IT chains
- ✅ Local & responsive — serving Epping, Wollert, and surrounds
- ✅ Patient technicians who listen and explain
- ✅ Flexible options — bundles or one-offs
- ✅ Perfect fit for independent living support
What Our Senior Clients Say
⭐️⭐️⭐️⭐️⭐️ “Fantastic same-day laptop repair! My computer runs like new again.”
⭐️⭐️⭐️⭐️⭐️ “They helped set up my new iPhone and transfer all my photos. So patient and kind.”
⭐️⭐️⭐️⭐️ “My Wi-Fi kept dropping — they fixed it quickly and explained everything clearly.”
⭐️⭐️⭐️⭐️⭐️ “Affordable computer service. Much better than the big tech companies.”
⭐️⭐️⭐️⭐️⭐️ “They recovered my lost data after a crash. Great IT support for seniors!”
⭐️⭐️⭐️⭐️⭐️ “Very helpful, they fixed my tablet and showed me how to join Zoom. Highly recommend.”
Local Computer & Phone Repairs in Epping and Surrounds
We proudly provide trusted computer and phone repair services across Melbourne’s Northern Suburbs — including Epping, Wollert, Mernda, Mill Park, Lalor, South Morang, Doreen, and Bundoora. Whether you need in-home computer support, smartphone assistance, or NDIS tech help, Your IT and Tech Mates are here to keep you connected and confident.
Related NDIS Support Services
If you or someone you support is also an NDIS participant, Your IT and Tech Mates provides specialised NDIS Computer and Phone Repairs in Epping to help you stay connected, confident, and independent with technology.
Our NDIS tech services include computer repairs, phone setup, assistive technology, and one-on-one digital training — all designed to align with NDIS goals and funding criteria.
Get in Touch
Call or message Your IT and Tech Mates for friendly, affordable tech support at home or online.
Phone:
0452 323 571
Email:
[email protected]
Website:
youritmates.com/booking
WhatsApp:
wa.me/61452323571
App:
TheFixers.APP
💙 We’re here to help seniors stay connected, independent, and confident with technology.
Learn more about our complete NDIS assistive technology services, including computer repairs, accessibility setup, and home IT training.
Affordable Tech Help for Seniors in Epping & Wollert
Home Care IT Add-On
Simple, affordable tech support for seniors and carers. We make technology easy, secure, and stress-free every day.