About Your IT and Tech Mates
Smart Tech. Real People. Better Australia.
Your IT and Tech Mates is Australia’s trusted technology partner, dedicated to supporting every Australian family and business by making complex technology simple and helpful.
Core Mission Quote
“We are pioneering Australia’s most trusted Social-Tech Ecosystem. It's a network where local knowledge creates economic opportunity, ensuring every dollar spent on tech support fuels Australian community wealth and benefits every person in the chain.”
Our Mission
We provide a comprehensive range of services—from local small business. home and senior IT support, computer, phone, TV and gaming console repairs, CCTV security system, and home smart gadgets installations to cybersecurity services, managed software development, and managed AI and automation development. We also operate a unique job referral network (TheFixers.app), ensuring that every service delivered supports local experts and community growth all designed to make technology practical, predictable, and human centered for every user.
Our purpose is simple: to make technology work easily for you. We use innovation and empathy to help Australians of all skill levels use tech confidently to live, work, and connect better.
Our Dual Strategy: Tech Support Meets Local Community
1. The Managed Automation Partnership (MAP)
Through our Managed Automation Partnership (MAP), we deliver fully managed AI, software, and workflow automation services with fixed fee pricing. This allows small and medium-sized businesses (SMBs) to scale confidently while we handle complex technology management behind the scenes.
Focus: Fixed-fee, predictable support for smarter, simpler growth.
2. TheFixers.app: Our Trusted Local Referral Network
Powered by TheFixers.app, this Trusted Referral Network is the core of our social-tech ecosystem. It connects Australian families and communities directly with vetted, high quality local technicians and experts. This model ensures trust, creates stable income for local professionals, and provides communities with reliable, on-demand tech support.
Focus: Building a Trusted Referral Network and stable income streams for local experts.
Empowering People and Communities
We believe technology should empower everyone and not replace them. That’s why our initiatives extend beyond business to include social innovation programs.
🏠 Home Care IT Add-On Services
We proudly support older Australians by helping them stay digitally independent and safe. Through patient, one-on-one guidance, we assist with affordable tech help for seniors in Epping & Wollert , including:
- 💻 Device setup and troubleshooting
- 🛡️ Scam protection and online safety education
- ☁️ Email and cloud backup setup and management
- ❤️ Support to connect with family for mental well-being
- 👩🏫 Personalized digital confidence coaching
We continue to advocate for these services to be recognized as eligible supports under Home Care Packages, promoting digital inclusion for every generation.
🛠️ TheFixers.app: Empowering Skills and Careers
TheFixers.app doesn't just refer talent — it actively accelerates careers for Australia’s digital workforce, helping to skill people in tech for immediate job placement and growth, including under-skilled individuals and university students. Through compassionate, community-driven work, it also connects technicians who help seniors and NDIS participants stay confident and independent, while giving everyday Australians a fair go to earn extra income through meaningful tech help.
- 🚀 Prove their skills with verified customer ratings
- 💼 Gain practical experience beyond academic learning
- 💰 Earn income while building their professional portfolio
- 🌱 Grow career confidence through local collaboration
This approach helps close Australia’s digital skills gap while supporting small businesses, families, and communities with trusted, local tech help.
🧑🦽 NDIS Computer & Phone Repairs and Tech Support
Your IT and Tech Mates proudly supports NDIS participants across Melbourne’s Northern Suburbs with accessible, affordable, and empowering technology assistance. We help participants stay connected, confident, and safe with computers, phones, and assistive devices through in-home visits and training.
- 💻 Computer and laptop repairs (hardware & software)
- 📱 Smartphone setup and assistive technology configuration
- 🧰 Accessibility tools and online safety training
- 👩🏫 One-on-one digital skills sessions for independent living
- 📄 Reports and quotes prepared for plan-managed or self-managed participants
💡 Funding Tip: If your assistive technology repairs or replacements are expected to cost more than $1,500, you may need to submit a quote to the NDIA before payment approval. Learn more on the NDIS Repairs and Maintenance page .
We work closely with Support Coordinators, Occupational Therapists, and Plan Managers to ensure our services meet NDIS Practice Standards and participant goals.
TheFixers.app by Your IT and Tech Mates — Empowering Everyday Australians
Your IT and Tech Mates built TheFixers.app to give everyday Australians — not just university students — a chance to earn, learn, and help others through technology. It’s an inclusive social-tech marketplace where confident, tech-savvy, and entrepreneurial people provide friendly, local tech help to seniors, NDIS participants, families, and small businesses.
Benefits for Fixers
- Earn fair income on flexible jobs with transparent 10% commissions.
- Apply your skills in IT, smart devices, and online tools while helping real people.
- Grow your confidence through practical experience and community connections.
- Be entrepreneurial — turn your tech passion into local micro-business opportunities.
Benefits for Communities
- Affordable, reliable tech help for seniors, NDIS participants, and families.
- Bridges generations — encouraging learning, patience, and digital confidence for all ages.
- Improves accessibility through assistive tech and inclusive digital coaching.
- Strengthens local communities — keeping jobs, skills, and support within Australia.
TheFixers.app is not a franchise — it’s a community-first initiative by Your IT and Tech Mates designed to empower anyone confident with technology to make a difference. Together, we’re helping every Australian connect, learn, and thrive in a digital world.
Learn More About TheFixers.appSocial Tech Benefits for Australia
New local job opportunities for IT technicians and service providers.
Better digital support for every Australian family, senior, and small business.
Extra income streams for freelancers, graduates, and trusted local experts.
Sustainable, people-first growth built on community trust and smart automation.
Love & Care – Giving Back Through Technology: Your IT and Tech Mates proudly supports seniors and NDIS participants with compassionate tech help while giving many Australians a chance to earn income through meaningful, community-driven work. Together, we’re building a fairer, more connected Australia — one tech repair and smile at a time.
Our Promise
At Your IT and Tech Mates, we are committed to making technology simple, trustworthy, and helpful. We are building a powerful Social-Tech Ecosystem and Trusted Referral Network to ensure every Australian family and business is equipped to connect, work, and thrive in the digital world.