About Your IT & Tech Mates
Your IT & Tech Mates provides IT support in Melbourne North , built on a community-first model that combines local people, practical technology, and responsible AI.
Trusted locally
Real humans
Inclusive care
Clear advice
Powered by People, Driven by Community
Technology should be a bridge that brings us together, not a wall that leaves you feeling isolated. We believe tech works best when it’s backed by a neighborhood of mates you can actually talk to.
We’ve built a local network of experts and students to ensure every Australian from NDIS participants to small business owners has a trusted team to help them use technology confidently, safely, and without the stress.
Local Tech Heroes
What We Do (and Who We Help)
For Homes, Seniors & NDIS
Friendly, patient support for families, seniors, and NDIS participants — in-home or remote.
- Computer & phone repairs (hardware + software)
- In-home tech help and Wi-Fi troubleshooting
- Online safety and scam awareness coaching
- Assistive technology setup and training
For Businesses & Organisations
Practical systems, automation, and delivery you can rely on — without enterprise complexity.
- Managed software development with ongoing support
- AI agents & automation for repetitive workflows
- Digital transformation for SMB operations
- Predictable, fixed-fee support via MAP
How We Balance People, AI & Community
We believe technology should support people — not replace them. We combine smart systems with local humans who care.
Services
Repairs and tech help start the relationship — then we support what comes next.
Fixers & Students
Local people build skills, income, and experience through meaningful, trusted work.
AI & Automation
Automation handles repetition so people can focus on care, quality, and outcomes.
TheFixers.app — Our Community Network
TheFixers.app is our trusted referral network that connects tech-confident locals — students, freelancers, and community helpers — with people who need reliable tech support.
It creates jobs, builds skills, and keeps value circulating within local communities.
Want to see how our mission works in practice? Explore our IT support services in Melbourne North .
Meet the Founder
Your IT & Tech Mates was founded by Paul Wu – IT strategist and community tech founder , who has spent years building trusted, people-first technology services across Melbourne North.
Paul focuses on practical IT support, digital transformation for small businesses, NDIS-friendly tech services, and responsible AI systems that support — not replace — people. His work bridges local support with scalable community technology platforms.
Connect with Paul on LinkedIn to follow insights on local IT support, AI automation, community tech networks, and digital transformation in Australia.
Our Promise
We promise honest advice, patient support, and technology that serves people first. Repairs bring people to us — community is why they stay.