Added 13 June 2026
Partner Service Referral Listing Terms
These terms apply where a provider, student, helper, ambassador, referrer or other approved participant displays another approved provider's service as a partner service referral.
This update is designed to sit beside the existing terms and policies. It does not delete or replace existing referral, provider, payment, privacy, dispute, advertising, Quick Help or service terms.
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
Plain English summary
- The person sharing the service is the referrer, not the service provider unless they are separately approved to perform the work.
- The actual service owner/provider controls service price, scope, availability, acceptance and delivery.
- The existing 5% referral reward review applies to eligible paid bookings through the approved referral path.
- No separate booking process, automatic payment system, commission system, resale marketplace, agency, employment, franchise or partnership is created.
- Customers must be told who performs the work and that a referral reward may apply.
Approved wording
Recommended customer-facing wording:
“This partner service is delivered by another approved provider. I may receive the standard referral reward of 5% of eligible paid job value if you book and pay through this referral path.”
Relationship boundary
A partner service referral does not make the referrer the service provider, technician, contractor, agent, reseller, franchisee, employee, partner, subcontractor, broker or authorised representative of the provider who performs the work, or of Your IT & Tech Mates.
The referrer cannot bind the provider or Your IT & Tech Mates, accept a job on their behalf, collect payment on their behalf, approve refunds on their behalf, or make promises on their behalf unless expressly authorised in writing.
5% referral reward review
Where a customer books and pays for an eligible partner service referral through the approved referral path, the referrer may be reviewed for the existing standard 5% referral reward. The reward is subject to existing eligibility checks, hold periods, payment confirmation, dispute review, refund review, chargeback review, attribution checks, duplicate checks, self-referral checks, related-party checks, fraud checks and our approval.
The 5% referral reward is not a separate reseller margin, hidden markup, customer surcharge, automatic payout, employment wage, partnership profit, franchise payment or guaranteed entitlement.
No off-platform payment or side arrangement
Referral reward review is only available where the customer booking is properly recorded and the payment is made by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, private transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, direct payments to a referrer, undisclosed rebates, hidden markups or attempts to bypass the platform do not qualify.
Marketing, spam and disclosure
Any promotional post, message, flyer, QR code, video, review or profile card promoting a partner service referral must be accurate and must disclose the referral benefit where a reward may apply. A referrer must not use spam, harvested contact lists, misleading ads, fake reviews, fake urgency, false scarcity, undisclosed sponsored content or exaggerated income claims.
Privacy and customer information
Partner service referral records may include referral details, profile details, provider details, service details, booking details, payment status, reward review status, timestamps, consent records, communications and risk indicators. These records may be used for referral attribution, reward review, customer support, dispute handling, fraud prevention, safety, legal compliance and platform integrity.
Referrers must not collect, store, request, publish, forward or misuse passwords, MFA codes, recovery phrases, banking details, device data, medical information, disability information, care information, school information or private service notes unless expressly authorised and necessary for an approved process.
Consumer guarantees and Australian law
Nothing in these terms excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Partner service referral wording must not mislead customers about who performs the service, who handles disputes, what remedies apply, or whether statutory guarantees apply.
Fraud, disputes and integrity
We may pause, hide, remove, reverse, refuse or investigate partner service referral listings and reward claims where there is misleading conduct, fake jobs, fake customers, self-referral, related-party manipulation, artificially splitting jobs, misuse of referral rewards, customer complaint, provider objection, privacy breach, spam, off-platform payment, refund, chargeback, cancellation or policy breach.
Dispute review may consider partner service listing records, referral code/link records, customer booking records, provider acceptance records, service provider records, referrer statements, customer messages, payment and invoice records, refund or chargeback records, marketing content, timestamps, approval information and review information.
Partner service referral listings
Added 13 June 2026. These terms apply where an approved participant shares or displays a partner service referral listing. The listing may help customers understand who provides the service, how the referral relationship works and when the standard referral reward of 5% of eligible paid job value may be reviewed.
A partner service referral listing is for referral and service information only. It does not create a separate booking, payment, automatic payout, employment, agency, reseller, franchise, partnership or service ownership arrangement.
We may review listings and wording to reduce customer confusion, misleading conduct, privacy risk, unsafe claims, misuse of referral rewards and payment risk.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
Provider registration, checks and insurance
Providers must have suitable business, professional and insurance arrangements for the services they offer. Unless we agree otherwise in writing, a provider may be required to hold an active ABN, business registration, licence, professional registration, certification or other suitable identifier for their service type.
Providers who perform in-person work, pickup or delivery work, home visits, business visits, senior support, campus support, neighbourhood help or other customer-facing services may be required to hold current public liability insurance with cover of at least AUD $5 million.
Providers who give advice, consulting, tutoring, training, planning, repair guidance, business support, technical recommendations or other professional services may be required to hold suitable professional indemnity insurance.
Providers must keep their ABN, licences, registrations, checks and insurance current and provide evidence when requested. We may refuse, limit, pause or remove provider access if suitable evidence is not provided, expires, or does not match the services being offered.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.