For customers
Start repair help, check a job, ask support, learn what happens next, return for another issue or read how help stays safe.
Get help with a device
Start with a phone, computer, Wi-Fi, printer, email, account, setup or scam-message concern.
Get helpExisting requestTrack my order
Already asked for help? Check your job, see next steps, or add information.
Check jobUnsure what to chooseAsk support first
Not sure what to do? Ask support before deciding the next step.
Ask supportBefore you startWhat happens next
See the simple customer journey before you start or while you wait for the next step.
See stepsReturn customerNeed help again?
Used us before? You can come back when something else breaks. No pressure.
ReturnTrust and safetyHow we keep help safe
Read how requests, support and private details are handled with care and real-person review.
ReadWhich one should I choose?
Use this simple guide if you are not sure which button fits your situation.
Tell us what happened, then we review the next step.
Share the device or tech issue in plain English. A support team member checks the details, confirms whether it fits the current local beta, and explains the next step before anything is arranged.
How we keep help safe
- Requests are reviewed by a real person.
- You can ask support before deciding what to do.
- No automatic booking or automatic provider assignment.
- Private job details and support notes stay protected.
- Customer stories or proof are not published automatically.
Other ways to use the system
Customers can stay focused on help above. These paths are for people who provide, learn, coordinate, share or manage the service.
Provider access
Manage provider setup, services, availability, verification, work updates, notes and support from one place.
Open provider areaFor studentsStudent helper path
Follow student onboarding, learning tasks, support and the pathway toward approved provider work.
Open student pathFor senior providersMaster provider guidance
Senior providers can review, mentor and give practical guidance without creating rankings or competition.
Open guidanceFor organisationsSchool or organisation pickup
Schools, campuses and organisations can request pickup, handover or group device support.
Start pickupFor ambassadorsAmbassador or partner sharing
Share the service safely, submit an introduction, or use approved low-pressure wording.
Open sharing pathFor team onlyTeam access
Private team and admin tools stay separate from the public customer page.
Team sign inProvider, student, organisation, ambassador and team areas are kept separate so public customers do not need to sort through service-side tools.
Why customers use this page
Start with Get help with a device and describe the issue in plain English.
Use Track my order to find updates, next steps or support options.
Use support first. A real person can help you decide the next step.
Use the return visit page when something else breaks or another device needs attention.
Service area for the public beta
For now, we are helping invited customers in Melbourne's northern suburbs. If you are unsure whether your area is covered, ask support first.
- Support will confirm whether the current beta can help.
- Requests are kept manageable and locally reviewed.
- People outside the current area can still ask for guidance.
How the customer help path works
The page is designed to help customers choose a clear next step without needing to understand the service-side tools.
Tell us what happened
Describe the device, account or tech issue in plain English.
We review the request
A support team member checks the details and current service area.
We confirm the next step
You receive a clear next step before anything is arranged.
Your details stay protected
Private job details and support notes stay within the service.
Questions people ask
Short answers for invited customers and people looking for the right service path.
What is this page for?
It helps invited customers start tech help, check a job or ask support. It also links providers, students, organisations, ambassadors and team members to their own separate areas.
Where do customers start?
Choose Get help with a device for a new issue, Track my order for an existing request, or Ask support first if you are unsure.
What does public beta mean?
It means the service is open by invitation while support is kept local, reviewed and manageable. We are currently focusing on invited customers in Melbourne's northern suburbs.
What if I am outside the current area?
Ask support first. The support team can explain whether the current beta can help or whether you should wait for a later service area.
Where do providers, students or organisations go?
Use the Other ways to use the system section. Those paths are kept separate so customers can stay focused on getting help.
Is this a price competition or quote-comparison marketplace?
No. The service is built around clear, reviewed help paths, not automatic dispatch, provider comparison, quote comparison or price-race behaviour.
What if I am still not sure?
Choose support and include your name, contact detail, approximate date and any reference number you have.
Need help with a device?
Start a request, check an existing job, or ask support first if you are unsure.