Start help request

Start a clear help request

Use one simple form for agency, senior, NDIS, carer, family and school pickup help. Tell us who needs help, what is needed, where and when, who may be contacted, and whether permission needs to be checked. Do not include passwords, banking codes or one-time login codes.

Repeat or similar requests

Agencies and support teams can copy safe details from an earlier private tracking link, then create similar requests without retyping everything. Check names, times and permission before sending.

Tell us what is needed

Who is this for?What help is needed?Person, participant, client or student nameOrganisation, school or family nameYour nameYour emailYour phoneWhere and when?What help is needed?

Senior and family helper details

Use these fields for older-person support, family requests, device help, transport-style coordination, wellbeing checks or home visit notes.

Senior or family member nameFamily helper contactDevice help neededTransport-style coordinationWellbeing checkHome visit notes

NDIS and support coordinator details

Use these fields for participant support, plan-related tech help, support coordinator referrals, recurring support or consent notes.

Participant namePlan/support categorySupport coordinator contactSupport needRecurring helpConsent notes

School pickup details

Use these fields for child pickup, school office handover, childcare collection, after-school pickup, or a school device pickup.

Student or child nameSchool or service namePickup windowPickup placeAuthorised collectorCollector relationshipBack-up contactPermission note

Safe contact and permission

Safe contact or pickup detailsWho is allowed to be contacted?

This helps avoid contacting the wrong person.

Guardian, carer, support coordinator or school contactEmergency or back-up contactWho is allowed to collect or receive the item/person?Consent or permissionPermission checkDo not contact or special limits

Back

Before we arrange help

✓

Names and support details stay clear.
We ask for enough detail to confirm the person, place, time, safe contact and permission needs.

✓

Consent or permission is checked where needed.
If participant, nominee, coordinator, school, guardian or carer permission is unclear, staff ask before moving ahead.

✓

Families see simple updates.
The tracking page uses plain updates: received, checking details, helper assigned, on the way, completed or closed.