Simple help request

Help for agencies, seniors, carers, families and school pickups

Tell us who needs help, what support is needed, where and when it should happen, and the safe contact or pickup details. We check the request before the next step.

Start a request Track a request

Senior or older personCalm, plain-language help with contact details and consent notes.NDIS or support coordinatorCapture participant, coordinator, plan-related notes and permission needs.School pickup or handoverCapture who is allowed to collect, when, where and any guardian permission.Agency or organisationOne shared path for client support, device pickup, referrals and updates.

Simple request path

ReceivedNow

Checking detailsNext

Helper assignedNext

On the wayNext

CompletedNext

ClosedNext

Before sending

Please include only the details needed to organise safe help. Do not include passwords, banking codes or one-time login codes. If a child, older person, participant or client needs permission from someone else, add who gave permission and the safest way to confirm it.

How we keep it simple and safer

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We check permission first.
If authority or consent is unclear, the team checks before moving ahead.

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We only use needed details.
Share the contact, place, time and safety notes needed for this request.

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Updates stay plain.
You see simple progress wording, not team-only process details.