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Your IT & Tech Mates Help Desk

What do you need help with today?

Friendly local tech help for repairs, support, setup and urgent issues.

Tell us what happened, then add your best contact number and suburb.
Quick Help Your IT Mate 🤖

Start a new repair or tech request, or check an existing job using your phone/email and reference number.

Start a new repair / tech requestChoose the closest help path, get an initial guide if needed, then send your details to a technician. Check repair statusAlready booked? View your pickup receipt, quote, invoice or customer job summary.
How it works
  1. Send your request
  2. Technician checks it
  3. Quote is confirmed
  4. Repair, invoice and warranty

Choose your help path

Device Repairs is the best starting point for most phone, tablet and laptop repairs. Optional estimate guide is below.
Optional: get an initial estimate first

Type the problem in plain English. Your IT Mate can suggest the best help path, write clearer notes and give an initial guide before a technician confirms the official quote.

Your IT Mate only checks this when you press the button.

Initial estimate guide

Most customers ask about price first. Type the issue above or add device details below, then press the button.

This is not an official quote. A technician will confirm the final quote before any repair work starts.

Initial estimate range

Checking estimate...

A technician will confirm the final quote before repair work starts.

This is an initial estimate only, not an official quote. No repair work starts until you approve the official technician quote.

Get help or an initial estimate

Start with the device and issue. You can get an initial estimate range before lodging the job for technician follow-up.

Your details are only used for this support request. Do not enter banking passwords, email passwords, Apple ID, Google, Microsoft or one-time verification codes.

Device details optional

For laptop, phone, tablet, PC, printer or device repairs. Never enter banking, email, Apple ID, Google, Microsoft or one-time verification codes.

Device/unit details

Add each different make/model separately. Use Quantity if you have more than one of the same device.
Only used by the technician to unlock the device for testing. Leave blank if not needed.
Tell us what you are leaving with the device.
Water/liquid damage selected: a $79 cleaning and safety assessment fee applies before we assess the device. This helps reduce the risk of short circuit damage during inspection.
This acknowledgement will appear on the invoice/intake notes for the technician and customer record.

You selected visible physical damage. Tick what you can see. It is okay to leave this blank.

These notes help avoid confusion about damage or faults that were already there before service.
Helps us prioritise business outages and onsite jobs.
Helpful when you are organising support for someone else.

Quick optional questions

Use the AI helper to check missing details, safety notes and clearer technician wording. Please check anything it writes before sending.
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Please keep this page open. Your IT Mate is making the wording clearer for the technician.
Upload one photo or screenshot if it helps. JPG, PNG, WEBP or GIF. Max 8 MB. Please do not upload passwords, banking codes, login codes, card details, ID documents, medical documents or other private files.
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Your contact details

Add your details after checking the estimate so a technician can follow up and confirm the official quote.

Optional. Helpful for onsite bookings and quote/invoice details.
This agreement is recorded with the request for service history, quote, invoice and warranty record keeping.
Choose a help path below to start, or use the optional estimate guide above.
Please do not send passwords, banking codes, login codes or card details.
Your request has been submitted
Job number: QH-PENDING

Request sent

Request sent — we’ll review it and contact you soon.

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A technician will review the details before confirming any quote, repair advice, price or booking time.

Add another message

Need to add something else for your tech? Send it here and it will attach to the same request.

Attach one more photo if needed. Max 8 MB. Please do not upload passwords, banking codes, login codes, card details, ID documents, medical documents or other private files.
Selected follow-up image preview
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Chat ended. Thank you — Your IT & Tech Mates has your request. Please keep your job number for reference.

Chat thread

Your technician is online A technician will be ready to assist when a reply is available.
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