Customer sounded reassured
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Build: A0000380
QA summary
StatusNEEDS REPAIR
28Total checks
0Passed
21Warnings
7Failures
Control rule: this is a manual, admin-reviewed workflow. Nothing is automatically sent, published, rewarded, ranked or escalated.
Readiness items
Support issue resolved clearly
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Build: A0000380
No open complaint or urgent concern
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Build: A0000380
Referral mention stayed optional
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Build: A0000380
Operator can record context manually
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Build: A0000380
No reward or incentive language
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Build: A0000380
Status labels
Not suitable yet
Possible future referral moment
Customer asked how to share
Needs support follow-up first
Do not prompt
Connected admin routes
/admin/privacy-safe-customer-story-library//admin/admin-growth-readiness-dashboard//admin/referral-readiness-qa-pack/Manual-only guardrails
- No automatic story publishing, fake testimonials or public complaint walls.
- No automated SMS, automatic email, auto-send outreach or scheduled reminder campaigns.
- No rewards, discounts, credits, points, referral incentives or repeat-use promotions.
- No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation.
- No bidding, quote comparison, provider ranking or customer-visible provider scores.
- All story, sharing, referral and growth workflows stay manual, private, low-pressure and admin-reviewed.
Detailed checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| files | Support-to-Referral Operator Notes helper | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | FAIL | Missing. |
| files | Wrapper helper | source/includes/support_to_referral_operator_notes_helper.php | FAIL | Missing. |
| files | Admin page | source/thefixersapp/admin/support-to-referral-operator-notes/index.php | FAIL | Missing. |
| files | Admin wrapper | source/admin/support-to-referral-operator-notes/index.php | FAIL | Missing. |
| files | Admin QA Index connection | source/thefixersapp/admin/admin-qa-index/index.php | FAIL | Missing. |
| files | Admin Launch Day Command Centre connection | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | FAIL | Missing. |
| files | Admin Growth Dashboard connection | source/thefixersapp/admin/admin-growth-readiness-dashboard/index.php | FAIL | Missing. |
| copy | Copy present: Customer sounded reassured | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Support issue resolved clearly | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: No open complaint or urgent concern | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Referral mention stayed optional | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Operator can record context manually | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: No reward or incentive language | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Core copy should remain in helper. |
| statuses | Status present: Not suitable yet | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Status label should remain in helper. |
| statuses | Status present: Possible future referral moment | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Status label should remain in helper. |
| statuses | Status present: Customer asked how to share | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Status label should remain in helper. |
| statuses | Status present: Needs support follow-up first | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Status label should remain in helper. |
| statuses | Status present: Do not prompt | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Status label should remain in helper. |
| guardrails | No automatic story publishing, fake testimonials or public complaint walls. | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No automated SMS, automatic email, auto-send outreach or scheduled reminder campaigns. | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No rewards, discounts, credits, points, referral incentives or repeat-use promotions. | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation. | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No bidding, quote comparison, provider ranking or customer-visible provider scores. | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | All story, sharing, referral and growth workflows stay manual, private, low-pressure and admin-reviewed. | source/thefixersapp/includes/support_to_referral_operator_notes_helper.php | WARN | Manual-only guardrail should be documented. |
| connections | admin-qa-index/index.php connected | source/thefixersapp/admin/admin-qa-index/index.php | WARN | Related surface should include A0000380. |
| connections | admin-launch-day-command-centre/index.php connected | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | WARN | Related surface should include A0000380. |
| connections | admin-growth-readiness-dashboard/index.php connected | source/thefixersapp/admin/admin-growth-readiness-dashboard/index.php | WARN | Related surface should include A0000380. |
| navigation | Admin dashboard link added | source/thefixersapp/admin/index.php | WARN | Admin dashboard should include this page. |