Repeat-use confidence
Check whether returning customers know how to ask for help again.
Admin note: Use A0000371 evidence.
QA summary
StatusNEEDS REPAIR
32Total checks
0Passed
20Warnings
12Failures
Growth rule: growth should come from trust, clarity and human support — not pressure, rewards, automation, rankings or public scoring.
Readiness items
Share safety
Check customer share copy stays optional, private and low-pressure.
Admin note: Use A0000372 evidence.
Referral source quality
Review voluntary referral source notes for support context.
Admin note: Use A0000373 evidence.
Story readiness
Track approved, consented outcome stories only.
Admin note: Use A0000374 evidence.
Care follow-up
Check post-service care tasks are clear and manual.
Admin note: Use A0000376 evidence.
Manual-only guardrails
- No automated SMS, automatic email, auto-send outreach or scheduled reminder campaigns.
- No rewards, discounts, credits, points, referral incentives or repeat-use promotions.
- No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation.
- No bidding, quote comparison, provider ranking or customer-visible provider scores.
- No fake testimonials, automatic proof publishing, automatic story publishing or public complaint walls.
- All growth, referral, story and care workflows stay manual, private, admin-reviewed and trust-based.
Detailed checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| files | Referral and Repeat Use Insights Summary helper | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | FAIL | Missing. |
| files | Wrapper helper | source/includes/referral_repeat_use_insights_summary_helper.php | FAIL | Missing. |
| files | Admin QA page | source/thefixersapp/admin/referral-repeat-use-insights-summary/index.php | FAIL | Missing. |
| files | Admin QA wrapper | source/admin/referral-repeat-use-insights-summary/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/repeat-customer-confidence-prompts-qa/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/customer-share-link-copy-qa/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/referral-source-notes-qa/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/real-outcome-story-approval-qa/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/post-service-customer-care-checklist-qa/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/referral-readiness-qa-pack/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/admin-qa-index/index.php | FAIL | Missing. |
| copy | Copy present: Repeat-use confidence | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Share safety | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Referral source quality | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Story readiness | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Care follow-up | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Core copy should remain in helper. |
| guardrails | No automated SMS, automatic email, auto-send outreach or scheduled reminder campaigns. | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No rewards, discounts, credits, points, referral incentives or repeat-use promotions. | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation. | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No bidding, quote comparison, provider ranking or customer-visible provider scores. | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No fake testimonials, automatic proof publishing, automatic story publishing or public complaint walls. | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | All growth, referral, story and care workflows stay manual, private, admin-reviewed and trust-based. | source/thefixersapp/includes/referral_repeat_use_insights_summary_helper.php | WARN | Manual-only guardrail should be documented. |
| connections | repeat-customer-confidence-prompts-qa/index.php connected | source/thefixersapp/admin/repeat-customer-confidence-prompts-qa/index.php | WARN | Related surface should include A0000377. |
| connections | customer-share-link-copy-qa/index.php connected | source/thefixersapp/admin/customer-share-link-copy-qa/index.php | WARN | Related surface should include A0000377. |
| connections | referral-source-notes-qa/index.php connected | source/thefixersapp/admin/referral-source-notes-qa/index.php | WARN | Related surface should include A0000377. |
| connections | real-outcome-story-approval-qa/index.php connected | source/thefixersapp/admin/real-outcome-story-approval-qa/index.php | WARN | Related surface should include A0000377. |
| connections | post-service-customer-care-checklist-qa/index.php connected | source/thefixersapp/admin/post-service-customer-care-checklist-qa/index.php | WARN | Related surface should include A0000377. |
| connections | referral-readiness-qa-pack/index.php connected | source/thefixersapp/admin/referral-readiness-qa-pack/index.php | WARN | Related surface should include A0000377. |
| connections | pilot-feedback-insights-summary/index.php connected | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | WARN | Related surface should include A0000377. |
| connections | admin-qa-index/index.php connected | source/thefixersapp/admin/admin-qa-index/index.php | WARN | Related surface should include A0000377. |
| navigation | Admin dashboard link added | source/thefixersapp/admin/index.php | WARN | Admin dashboard should include this QA page. |
Admin Growth Readiness Dashboard
admin dashboard summarising low-pressure growth readiness across repeat use, sharing, referral notes, stories, post-service care and insights
Repeat-use readiness
A0000371
Share-copy readiness
A0000372
Referral source readiness
A0000373
Story approval readiness
A0000374
Post-service care readiness
A0000376
Insights readiness
A0000377
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Privacy-Safe Customer Story Library
A private, admin-reviewed library for real customer outcome stories. It helps operators store, redact and prepare stories without automatic publishing, fake testimonials or privacy leaks.
Story saved internally
A0000379
Consent checked manually
A0000379
Private details redacted
A0000379
Photos and device details reviewed
A0000379
Approved only by a real person
A0000379
Do not publish until safe
A0000379
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Support-to-Referral Operator Notes
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Customer sounded reassured
A0000380
Support issue resolved clearly
A0000380
No open complaint or urgent concern
A0000380
Referral mention stayed optional
A0000380
Operator can record context manually
A0000380
No reward or incentive language
A0000380
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Pilot Referral Handover Pack
A manual handover pack for pilot operators so referral, repeat-use, support, story and local-trust workflows are clear before the next pilot stage.
What to say
A0000381
What not to say
A0000381
Where to record notes
A0000381
When to avoid referral prompts
A0000381
How to escalate manually
A0000381
How to protect consent and privacy
A0000381
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Customer Return Visit Confidence Page
A simple customer-facing confidence page reminding customers they can come back for future help without pressure, rewards, automation or sales push.
Need help again?
A0000382
You can come back when something else breaks
A0000382
Support can help you decide the next step
A0000382
No pressure to book
A0000382
A real person reviews each request
A0000382
Your previous context can help us understand the next issue
A0000382
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Local Proof and Trust Admin Review
An admin-only review surface for local proof and trust copy, making sure claims are real, plain-English, privacy-safe and not exaggerated.
Local claim checked
A0000383
Customer story source checked
A0000383
Suburb wording reviewed
A0000383
Proof is not fake or inflated
A0000383
No provider ranking language
A0000383
No public complaint-wall behaviour
A0000383
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Safe Sharing Readiness QA Pack
A consolidated QA pack for safe sharing, referral, local proof, support-to-referral notes, story privacy and return-visit confidence.
Sharing is optional
A0000384
No rewards or discounts
A0000384
No auto-send outreach
A0000384
Stories are consent-reviewed
A0000384
Referral context is private
A0000384
Support issues are not turned into pressure
A0000384
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Growth Pilot Operator Dashboard Polish
Final operator dashboard polish for the growth pilot, bringing story library, referral notes, handover, safe sharing, return visits and local trust review into one manual-control view.
Story library visibility
A0000385
Support-to-referral notes visibility
A0000385
Pilot handover pack visibility
A0000385
Return visit confidence visibility
A0000385
Local proof review visibility
A0000385
Safe sharing QA visibility
A0000385
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.