Confirm the customer is okay
Check whether the customer understands what happened and what to do next.
Admin note: Use human judgement and keep the note in-thread.
QA summary
StatusNEEDS REPAIR
31Total checks
0Passed
19Warnings
12Failures
Growth rule: growth should come from trust, clarity and human support — not pressure, rewards, automation, rankings or public scoring.
Readiness items
Explain next safe step
Give one clear next step, including support if they are unsure.
Admin note: Do not create automatic reminders.
Repeat help path
Let the customer know they can come back if something else breaks.
Admin note: No rewards, discounts or urgency.
Manual follow-up note
Record any care task for the operator to review.
Admin note: No automatic escalation from the checklist.
Manual-only guardrails
- No automated SMS, automatic email, auto-send outreach or scheduled reminder campaigns.
- No rewards, discounts, credits, points, referral incentives or repeat-use promotions.
- No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation.
- No bidding, quote comparison, provider ranking or customer-visible provider scores.
- No fake testimonials, automatic proof publishing, automatic story publishing or public complaint walls.
- All growth, referral, story and care workflows stay manual, private, admin-reviewed and trust-based.
Detailed checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| files | Post-Service Customer Care Checklist helper | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | FAIL | Missing. |
| files | Wrapper helper | source/includes/post_service_customer_care_checklist_helper.php | FAIL | Missing. |
| files | Admin QA page | source/thefixersapp/admin/post-service-customer-care-checklist-qa/index.php | FAIL | Missing. |
| files | Admin QA wrapper | source/admin/post-service-customer-care-checklist-qa/index.php | FAIL | Missing. |
| files | my-job.php connection | source/thefixersapp/services/quick-help/my-job.php | FAIL | Missing. |
| files | job-support.php connection | source/thefixersapp/services/quick-help/job-support.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/support/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/manual-follow-up-task-list/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/repeat-customer-confidence-prompts-qa/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/referral-readiness-qa-pack/index.php | FAIL | Missing. |
| files | index.php connection | source/thefixersapp/admin/admin-qa-index/index.php | FAIL | Missing. |
| copy | Copy present: Confirm the customer is okay | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Explain next safe step | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Repeat help path | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Core copy should remain in helper. |
| copy | Copy present: Manual follow-up note | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Core copy should remain in helper. |
| guardrails | No automated SMS, automatic email, auto-send outreach or scheduled reminder campaigns. | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No rewards, discounts, credits, points, referral incentives or repeat-use promotions. | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation. | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No bidding, quote comparison, provider ranking or customer-visible provider scores. | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | No fake testimonials, automatic proof publishing, automatic story publishing or public complaint walls. | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Manual-only guardrail should be documented. |
| guardrails | All growth, referral, story and care workflows stay manual, private, admin-reviewed and trust-based. | source/thefixersapp/includes/post_service_customer_care_checklist_helper.php | WARN | Manual-only guardrail should be documented. |
| connections | quick-help/my-job.php connected | source/thefixersapp/services/quick-help/my-job.php | WARN | Related surface should include A0000376. |
| connections | quick-help/job-support.php connected | source/thefixersapp/services/quick-help/job-support.php | WARN | Related surface should include A0000376. |
| connections | support/index.php connected | source/thefixersapp/support/index.php | WARN | Related surface should include A0000376. |
| connections | customer-follow-up-flow-qa/index.php connected | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | WARN | Related surface should include A0000376. |
| connections | manual-follow-up-task-list/index.php connected | source/thefixersapp/admin/manual-follow-up-task-list/index.php | WARN | Related surface should include A0000376. |
| connections | repeat-customer-confidence-prompts-qa/index.php connected | source/thefixersapp/admin/repeat-customer-confidence-prompts-qa/index.php | WARN | Related surface should include A0000376. |
| connections | referral-readiness-qa-pack/index.php connected | source/thefixersapp/admin/referral-readiness-qa-pack/index.php | WARN | Related surface should include A0000376. |
| connections | admin-qa-index/index.php connected | source/thefixersapp/admin/admin-qa-index/index.php | WARN | Related surface should include A0000376. |
| navigation | Admin dashboard link added | source/thefixersapp/admin/index.php | WARN | Admin dashboard should include this QA page. |
Referral and Repeat Use Insights Summary
admin-only insight summary joining referral, repeat-use, share-copy, source-note, story-approval and post-service care readiness
Repeat-use confidence
Use A0000371 evidence.
Share safety
Use A0000372 evidence.
Referral source quality
Use A0000373 evidence.
Story readiness
Use A0000374 evidence.
Care follow-up
Use A0000376 evidence.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Admin Growth Readiness Dashboard
admin dashboard summarising low-pressure growth readiness across repeat use, sharing, referral notes, stories, post-service care and insights
Repeat-use readiness
A0000371
Share-copy readiness
A0000372
Referral source readiness
A0000373
Story approval readiness
A0000374
Post-service care readiness
A0000376
Insights readiness
A0000377
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.