Support triage response templates
Manual copy-ready response templates for pilot feedback, confused customers, missing details, support escalations, route issues and known workarounds. Nothing is sent automatically.
NEEDS REPAIR
28
Total checks
Total checks
14
Passed
Passed
5
Warnings
Warnings
9
Failures
Failures
Open response templatesOpen manual review queueOpen support admin
A0000343 QA
Customer Support Escalation Clarity QA
Checks that customer support, job tracking and Quick Help routes explain when to ask for help, how to keep support history connected, and what sensitive details must never be submitted.
Total checks
31
Passed
6
Warnings
17
Failures
8
Status
NEEDS REPAIR
This build is a clarity and support-confidence layer only. It does not add automated dispatch, payments, booking, rankings or public escalation.
Checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| helper | Real customer support escalation helper exists | source/thefixersapp/includes/customer_support_escalation_clarity_helper.php | FAIL | Missing helper. |
| wrapper | Old-root helper wrapper exists | source/includes/customer_support_escalation_clarity_helper.php | WARN | Wrapper missing. |
| admin qa | Admin escalation clarity QA page exists | source/thefixersapp/admin/customer-support-escalation-qa/index.php | FAIL | Missing QA page. |
| admin qa | Old-root admin escalation QA wrapper exists | source/admin/customer-support-escalation-qa/index.php | WARN | Old-root QA wrapper missing. |
| page | support_centre page exists | source/thefixersapp/support/index.php | FAIL | Page missing. |
| page | support_centre loads escalation helper | source/thefixersapp/support/index.php | WARN | Helper load not found. |
| page | support_centre renders escalation clarity panel | source/thefixersapp/support/index.php | WARN | Panel output not found. |
| page | job_support page exists | source/thefixersapp/services/quick-help/job-support.php | FAIL | Page missing. |
| page | job_support loads escalation helper | source/thefixersapp/services/quick-help/job-support.php | WARN | Helper load not found. |
| page | job_support renders escalation clarity panel | source/thefixersapp/services/quick-help/job-support.php | WARN | Panel output not found. |
| page | my_job page exists | source/thefixersapp/services/quick-help/my-job.php | FAIL | Page missing. |
| page | my_job loads escalation helper | source/thefixersapp/services/quick-help/my-job.php | WARN | Helper load not found. |
| page | my_job renders escalation clarity panel | source/thefixersapp/services/quick-help/my-job.php | WARN | Panel output not found. |
| page | booking_success page exists | source/thefixersapp/services/quick-help/booking-success.php | FAIL | Page missing. |
| page | booking_success loads escalation helper | source/thefixersapp/services/quick-help/booking-success.php | WARN | Helper load not found. |
| page | booking_success renders escalation clarity panel | source/thefixersapp/services/quick-help/booking-success.php | WARN | Panel output not found. |
| page | book_repair page exists | source/thefixersapp/services/quick-help/book-repair.php | FAIL | Page missing. |
| page | book_repair loads escalation helper | source/thefixersapp/services/quick-help/book-repair.php | WARN | Helper load not found. |
| page | book_repair renders escalation clarity panel | source/thefixersapp/services/quick-help/book-repair.php | WARN | Panel output not found. |
| page | next_best_action page exists | source/thefixersapp/dashboard/next-best-action.php | FAIL | Page missing. |
| page | next_best_action loads escalation helper | source/thefixersapp/dashboard/next-best-action.php | WARN | Helper load not found. |
| page | next_best_action renders escalation clarity panel | source/thefixersapp/dashboard/next-best-action.php | WARN | Panel output not found. |
| admin nav | Admin dashboard links Customer Support Escalation QA | source/thefixersapp/admin/index.php | WARN | Navigation entry missing. |
| sql | Current build SQL file exists | source/database/a0000343_customer_support_escalation_clarity.sql | WARN | SQL file missing. |
| sql | Database folder only carries current build SQL | source/database | WARN | SQL files found: 0. |
| guardrail | Add support escalation clarity only; do not create automated dispatch, booking, payment or provider assignment. | manual-only | PASS | Preserved. |
| guardrail | Support guidance must keep customer history connected through existing job/support references. | manual-only | PASS | Preserved. |
| guardrail | No payments, payouts, auto-booking, auto-send outreach or rewards automation. | manual-only | PASS | Preserved. |
| guardrail | No bidding, auctions, provider ranking, public quote comparison or lowest-price competition. | manual-only | PASS | Preserved. |
| guardrail | No fake testimonials, automatic proof publishing or automatic public escalation. | manual-only | PASS | Preserved. |
| guardrail | Optional helpers must be guarded with function_exists() and pages must render if the helper is missing. | manual-only | PASS | Preserved. |
Guardrails
- Add support escalation clarity only; do not create automated dispatch, booking, payment or provider assignment.
- Support guidance must keep customer history connected through existing job/support references.
- No payments, payouts, auto-booking, auto-send outreach or rewards automation.
- No bidding, auctions, provider ranking, public quote comparison or lowest-price competition.
- No fake testimonials, automatic proof publishing or automatic public escalation.
- Optional helpers must be guarded with function_exists() and pages must render if the helper is missing.