:root{--green:#078a52;--green-dark:#064e35;--yellow:#fbbd41;--ink:#13231c;--muted:#56665d;--bg:#f8f5ee;--card:#fff;--border:#dfd8cc;--soft:#eef8f2;--danger:#fff4e6}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font-family:Barlow,Arial,sans-serif;font-size:18px;line-height:1.55}
a{color:var(--green);font-weight:800}
.wrap{width:min(920px,calc(100% - 28px));margin:0 auto}
.topbar{background:#050505;color:#fff;padding:14px 0}
.topbar-inner{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.brand{color:#fff;text-decoration:none;font-family:'Barlow Condensed',sans-serif;font-weight:900;font-size:1.25rem}
.brand em{color:var(--yellow);font-style:normal}
.topbar a.call-top{background:#fff;color:#111;text-decoration:none;border-radius:999px;padding:10px 16px;font-weight:900}
.hero{padding:26px 0 12px}
.page-logo-wrap{display:flex;justify-content:center;margin:0 0 14px;text-align:center}

.header-repair-image{position:relative;width:100%;max-width:820px;margin:16px auto 8px;border-radius:26px;overflow:hidden;border:1px solid var(--border);box-shadow:0 16px 38px rgba(0,0,0,.10);background:#050505}
.header-repair-image img{display:block;width:100%;height:auto;aspect-ratio:16/9;object-fit:cover;opacity:.72}
.header-image-overlay{position:absolute;inset:0;display:flex;align-items:flex-end;background:linear-gradient(180deg,rgba(0,0,0,.12),rgba(0,0,0,.78));padding:22px;color:#fff}
.header-image-copy{max-width:620px}
.header-image-copy strong{display:block;font-family:'Barlow Condensed',sans-serif;font-size:clamp(1.7rem,5vw,2.7rem);line-height:1;margin-bottom:8px}
.header-image-copy span{display:block;font-weight:700;font-size:1rem;opacity:.94;margin-bottom:12px}
.header-image-actions{display:flex;gap:10px;flex-wrap:wrap}
.header-image-actions .btn{min-height:46px;padding:12px 16px}
.header-image-actions .btn-secondary{background:#fff;color:#111;border-color:#fff}
@media(max-width:720px){.header-repair-image{border-radius:20px;margin:14px auto 6px}.header-repair-image img{aspect-ratio:4/3}.header-image-overlay{padding:16px}.header-image-copy span{font-size:.95rem}.header-image-actions .btn{flex:1 1 150px;font-size:.9rem}}

.page-logo{width:min(210px,70vw);height:auto;background:#fff;border-radius:20px;padding:8px;box-shadow:0 8px 22px rgba(0,0,0,.06);border:1px solid var(--border)}
.badge{display:inline-flex;border:1px solid rgba(7,138,82,.2);background:rgba(7,138,82,.08);color:var(--green-dark);border-radius:999px;padding:6px 12px;font-family:'Barlow Condensed',sans-serif;font-weight:900;text-transform:uppercase;letter-spacing:.06em;font-size:.82rem}
h1{font-family:'Barlow Condensed',sans-serif;font-weight:900;font-size:clamp(2.35rem,9vw,4.45rem);line-height:.98;letter-spacing:-.03em;margin:14px 0 12px}
h1 em{color:var(--green);font-style:italic}
.lede{font-size:1.12rem;color:var(--muted);max-width:760px;margin:0 0 14px}
.reassure{background:#fff;border:2px solid rgba(7,138,82,.2);border-left:7px solid var(--green);border-radius:20px;padding:16px 18px;margin:18px 0;font-size:1.05rem}
.hero-actions{display:flex;gap:10px;flex-wrap:wrap;margin:18px 0 8px}
.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:999px;padding:15px 20px;font-family:'Barlow Condensed',sans-serif;font-weight:900;font-size:1rem;text-decoration:none;cursor:pointer;min-height:52px}
.btn-primary{background:var(--green);color:#fff}
.btn-chat-main{background:var(--green);color:#fff;font-size:1.22rem;box-shadow:0 10px 22px rgba(7,138,82,.22);flex:1 1 240px}
.btn-secondary{background:#fff;color:var(--ink);border:2px solid var(--border)}
.btn-dark{background:#050505;color:#fff}
.hero-actions .btn{flex:1 1 220px}
.backup-links{display:flex;gap:10px;flex-wrap:wrap;margin-top:10px}
.backup-links a{flex:1 1 180px;text-align:center}
.card{background:var(--card);border:1px solid var(--border);border-radius:24px;padding:22px;box-shadow:0 12px 30px rgba(0,0,0,.05);margin:18px 0}
.card h2{font-family:'Barlow Condensed',sans-serif;font-size:2rem;line-height:1.05;margin:0 0 8px}
.small{color:var(--muted);font-size:.96rem;margin:0 0 14px}
.mobile-helper{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:14px}
.mobile-helper span{border:1px solid var(--border);background:#fff;border-radius:16px;padding:12px 10px;text-align:center;font-weight:900}

.simple-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:16px 0}
.simple-steps div{background:#fff;border:1px solid var(--border);border-radius:16px;padding:12px;font-weight:900;text-align:center}
.simple-steps span{display:block;color:var(--muted);font-weight:600;font-size:.9rem;margin-top:4px}
@media(max-width:720px){.simple-steps{grid-template-columns:1fr}}

.trust-boosters{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:14px}
.trust-boosters div{background:#fff;border:1px solid var(--border);border-radius:16px;padding:12px;font-weight:800;color:var(--green-dark)}
.trust-boosters span{display:block;color:var(--muted);font-weight:600;font-size:.9rem;margin-top:3px}
.chat-backup-note{background:#fff;border:1px solid var(--border);border-radius:18px;padding:14px 16px;margin-top:14px;color:var(--muted)}
.footer{padding:26px 0 44px;color:var(--muted);font-size:.95rem}

/* Guided chat */
.quick-chat-panel{position:fixed;right:18px;bottom:18px;width:min(470px,calc(100% - 36px));max-height:90vh;background:#fff;border:1px solid var(--border);border-radius:26px;box-shadow:0 18px 52px rgba(0,0,0,.22);z-index:999;display:none;overflow:hidden}
.quick-chat-panel.is-open{display:flex;flex-direction:column}
.quick-chat-head{display:flex;justify-content:space-between;align-items:center;gap:12px;background:#050505;color:#fff;padding:13px 14px}
.quick-chat-brand{display:flex;align-items:center;gap:10px}
.quick-chat-logo{width:48px;height:48px;object-fit:contain;background:#fff;border-radius:14px;padding:4px}
.quick-chat-title strong{display:block;font-family:'Barlow Condensed',sans-serif;font-size:1.25rem;line-height:1}
.quick-chat-title span{display:block;font-size:.82rem;opacity:.82}
.quick-chat-close{width:40px;height:40px;border-radius:999px;border:0;background:#fff;color:#111;font-size:28px;line-height:1;cursor:pointer}
.quick-chat-body{padding:14px;overflow:auto}
.quick-chat-delete-banner{background:#fff4e6;border:1px solid #f1c98b;border-radius:16px;padding:10px 12px;margin-bottom:10px;color:#49310e;font-size:.92rem;font-weight:700}
.quick-chat-messages{height:370px;overflow:auto;background:#f8f5ee;border:1px solid var(--border);border-radius:18px;padding:12px;font-size:15px;margin-bottom:10px}
.quick-chat-msg{padding:10px 12px;border-radius:16px;margin:8px 0;max-width:92%;clear:both;background:#fff;border:1px solid #eee}
.quick-chat-msg.customer{margin-left:auto;background:#eaf7ef;border-color:#cbe7d6}
.quick-chat-msg.tech{margin-right:auto;background:#fff}
.quick-chat-msg.system{margin-left:auto;margin-right:auto;background:#fff8e8;text-align:left;color:#49310e}
.quick-chat-msg strong{font-weight:900}
.chat-options{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:10px}
.chat-options button{border:2px solid var(--border);background:#fff;border-radius:14px;padding:11px 10px;font-weight:900;color:var(--ink);font-family:Barlow,Arial,sans-serif;cursor:pointer;text-align:left}
.chat-options button:hover{border-color:var(--green);background:var(--soft)}
.chat-options .wide{grid-column:1/-1}
.chat-field{margin-top:10px}
.chat-field label{display:block;font-size:.88rem;font-weight:900;color:var(--green-dark);margin:0 0 5px}
.chat-field input,.chat-field textarea{width:100%;border:2px solid var(--border);border-radius:14px;padding:12px;font:inherit;font-size:16px;background:#fff;color:var(--ink)}
.quick-chat-send{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:end}
.quick-chat-send textarea{min-height:58px;border:2px solid var(--border);border-radius:16px;padding:11px 12px;font:inherit;font-size:16px}
.quick-chat-send .btn{min-height:48px;padding:12px 16px}
.quick-chat-end{width:100%;margin-top:8px}
.quick-chat-status{font-size:.86rem;color:var(--muted);margin-top:8px}
.quick-chat-warning{font-size:.86rem;color:#49310e;background:#fff4e6;border-radius:13px;padding:9px;margin-top:8px}

.booking-note{background:#eaf7ef;border:1px solid #cbe7d6;border-radius:14px;padding:10px 12px;margin-top:8px;color:#064e35;font-weight:800}

.hidden{display:none!important}
.sticky{position:sticky;bottom:0;background:rgba(255,255,255,.96);border-top:1px solid var(--border);padding:10px;display:none;gap:8px;z-index:20}
@media(max-width:720px){
  body{font-size:17px}
  .wrap{width:min(100% - 22px,920px)}
  .hero{padding:20px 0 8px}
  .lede{font-size:1.05rem}
  .reassure{padding:14px;margin:14px 0}
  .hero-actions{position:sticky;top:0;background:rgba(248,245,238,.96);z-index:10;padding:8px 0}
  .mobile-helper{grid-template-columns:repeat(2,1fr)}
  .trust-boosters{grid-template-columns:1fr}
  .card{padding:18px}
  .quick-chat-panel{
    position:fixed;
    inset:0;
    width:100vw;
    height:100dvh;
    max-height:none;
    border-radius:0;
    border:0;
    box-shadow:none;
  }
  @supports not (height:100dvh){
    .quick-chat-panel{height:100vh;}
  }
  .quick-chat-head{
    flex:0 0 auto;
    padding-top:calc(13px + env(safe-area-inset-top));
  }
  .quick-chat-body{
    flex:1 1 auto;
    min-height:0;
    display:flex;
    flex-direction:column;
    padding:12px 12px calc(18px + env(safe-area-inset-bottom));
    overflow:hidden;
  }
  .quick-chat-messages{
    flex:1 1 auto;
    min-height:220px;
    height:auto;
    overflow:auto;
  }
  #guidedControls{
    flex:0 0 auto;
    max-height:42dvh;
    overflow:auto;
    padding-bottom:4px;
  }
  .quick-chat-send{grid-template-columns:1fr;flex:0 0 auto}
  .quick-chat-send .btn{width:100%}
  .chat-options{grid-template-columns:1fr}
  .sticky{display:flex}
  .sticky .btn{flex:1;padding:12px 8px;font-size:.92rem}
}